La Morra Fonda Rest. & Bar — Restaurant in New York

This place has HORRIBLE CUSTOMER SERVICE! 1st as soon as I walked in security stopped me to check my birthday bag from going to my table where my sister and her friends were waiting for me. HE PUTS HIS HAND INSIDE MY BIRTHDAY BAG TOUCHING MY MERCHANDISE. THE MANAGER CARLOS SAW THAT N HE DIDNT BOTHER TO SAY ANYTHING. SO BASICALLY HE ALLOWED IT. THAT WAS TOTALLY DISRESPECTFUL THEN SECURITY GUARD SAYS I CANT BRING IT IN BEC THERES A WINE INSIDE. I WAS EVEN MORE PISSED THAN EVER. THE OWNER TELLS ME HE CAN PUT IT INSIDE IN HIS OFFICE TRYING TO PLEASE ME LIKE IT WAS NOTHING WRONG, SO STUPID.

2nd I was still in the bad mood n shocked that the manager allowing securities puts their hands inside customers birthday gifts like they want to see whats valuable so they can steal. The waitress sucked shes not atentive for newer guest that arrives at the table. She didnt ask for my order. She took forever to notice that I was wanting a drink. She itmediatly ask me if I wanted a VIRGIN DRINK. Im like are you serious?????? Im over 30 years old and Im coming from far queens near long island ur asking me if I want a virgin drink in a bar? After I ordered my drink she never brought it to me. She looked at me few times n didnt bother till we asked the male waiter. N he also didnt bring me the coconut mojito. Till I had to complain twice to him. My drink was 20 mins late from her n extra 25 mins late from him. He only bring me shots for free for pleasing my upset momment.

I ordered my food never showed up after I complained 3 times on those 2 waiters. It was an HOUR WAIT for food. I ordered mofongo with porkloins. The mofongo was bad. It tasted like reheated from yesterday.... this was an absolute HORRIBLE SERVICE.

It gets better the bill they charge 4% fee debit and credit, 20% service fees, tip not included so they purposely overpricing the bills with bad service and excuses. Excuses doesnt help making customers feel happy and enjoyment.

I told the same waiter that I need my birthday bag for my sister that is in the managers office, he didnt even bother to tell him or the girl to bring it to me. So I had to tell the manager myself. Also I explain all the horrible services and all he gave me was nothing but excuses, excuses and excuses. He didnt look like he wanted to be involved to tell anything to his employees. All he wanted to do is try to offer me a free drink which I find it pity. A drink doesnt solve the problems or convince me that place was worth visiting again. I saw his work performance all carlos did was be on his phone, checking the front, moving tables, and walk around the bar in circles without asking the customers r things are, how are the food and drinks. He would have known my issue lot EARLIER. He even had a sign with his phone number on the table to text him for any problems that customers have and I find that awkward. After I told the manager I was leaving he intended to follow me outside which I find it creepy. So I asked him not to follow me.

The only person was very understanding n nice with me, was the female security guard outside. She was shocked to hear that her male security guard put his hand inside my gift n the owner saw it n didnt do anything. She asked me to open my bag n she said she can see my merchandise clear without touching the inside. She was honest with me that the kitchen in that restaurant is small with two chefs only. No wonder that place has a horrible service in many ways. The only best part is the atmosphere. The spacing with all the tables were bad as well. There wasnt much room for busy night. That manager doesnt help at all. He could have done better to correct things around. N be more helpful by asking customers how they are while theyre in tables not asking them to text him.

I hope everyone sees this and believe this is not worth it and its not a joke. That place is a ripoff. Specially when you see the pics I send. Any restaurants ive been to drinks were never late, i was never charge 4% paying bill with credit or debit and never had service fee 20% without...

Outstanding Experience at La Morra

I recently dined at La Morra and was thoroughly impressed with the exceptional service provided by Alejandro and Karen. From the moment we walked in, Alejandro greeted us with a warm and friendly smile, setting the tone for an unforgettable dining experience.

Alejandro's attention to detail and deep knowledge of the menu were evident as he expertly guided us through our choices, ensuring we selected dishes that perfectly suited our tastes. His recommendations were spot on, and he was attentive without being intrusive, always there when we needed him.

Karen's contribution to our delightful evening was equally noteworthy. Her charismatic presence and genuine enthusiasm for the food and ambiance of La Morra added an extra layer of enjoyment to our meal. She was quick to accommodate special requests and went above and beyond to ensure our dining experience was flawless.

The combination of Alejandro's professionalism and Karen's personable approach created a seamless and enjoyable experience. The service was not only efficient but also personalized, making us feel like valued guests rather than just customers.

La Morra’s ambiance and cuisine were superb, but it was the impeccable service from Alejandro and Karen that truly made our visit memorable. I highly recommend La Morra to anyone seeking a top-tier dining experience, and I look forward to returning for another exceptional evening.

I hope this captures the essence of the great service you...

STAY AWAY, find better options!!!! Be aware of the Colombian waitress with long hair. Been to La Morra multiple times. But the last few occasion (2) have left me with nothing but disappointment. The beautiful tall Colombian lady with straight black long hair was trying to get me to draw money from the ATM machine instead of accepting my Card- go figure her intentions. On the last occasion I called a week in advanced for reservation for 12. They asked for a deposit. Upon arrival 30 mins before the reservations I was told by the same waitress that my group would not be sat unless if we ordered a bottle? Excuse? I made reservations m. Of course I am ordering bottle service and food. But I never knew this was the only way I was going to be acknowledge. She swiftly proceeded to ignore me until I placed an order for bottle service. On top of that she ignored my group all night waited 1 hour to be seated, then 1 hour for her to take the order and another 1 hour for the food to arrive- HALF of the orders came, she forgot the rest. To make things worst, there was water all over the floor, our feet were wet. Once our bill arrived c she again ask us to pay her in CASH- WHAT ARE HER INTENTIONS? Disappointed, horrified, and disgusted by this lady’s service the disorganization from...