Gino's Pizzeria & Fried Chicken — Restaurant in New York

Since my first post, the manager reached out to me about the situation, offered to send me a replacement pizza, and I accepted, He was courteous and respectful, and checked with me after the pizza was delivered. He chose to upgrade my pizza to an xl 12 slice, pizza was hot when delivered, He stepped up his service, and made me happy with his restaurant!

So, just ordered a pie from Gino's, guy said 45min to an hour, delivery guy calls and says " boss gave me wrong address", so I tell him my address, and sent hot link with the same, about ten minutes go by, he calls and says" I'm outside with your pizza" go outside, no guy, no pizza, call him back and tell him hey you're not here!, told him I sent him my address as a hot link, to check his text, he says" I be right there" I said my pizza is going to be cold, he swears it's not, shows up,my son goes outside to meet him, gives him a tip and brings the pie in, this started at 10:41p, he shows at 11:45p with cold food, Not happy, called the shop, owner says he went to wrong address twice, that's why it was cold, I said I paid you $26 for a hot pizza, what are you going to do!?! He says we are closed, call back tomorrow. I am pissed to...

HORRIBLE EXPERIENCE tonight! Literally filming a movie and asked specific directions through SPLICE paid $72. The restaurant doesn't follow directions and then tells customers they gave them food they did not. I had to wait almost an hour 1st of all, my Salad was hot and gross and they didn't remove ingredient I asked due to allergies so couldn't eat anyway, didn't send anything to eat Salad with nothing requested at all, they didn't bring my cheesecake, the pizza was not really cooked, the chicken bacon ranch pizza was OK, fried dough again don't follow directions and not cooked, offer dressing they don't have, and waiting another 30 minutes for driver to bring ours back because other people after us and offered no solution or refund offered a $15 credit. Will be leaving multiple poor reviews because the whole cast was planning on ordering and now they'll find somewhere else. Bad business in My eyes. Not customer service oriented however the driver was a decent person who...

HORRIBLE customer service!!! I ordered my food online and specifically customized my order in the notes section. I asked for no onions and peppers on my sandwich. They delivered my food which had onions and peppers. I called to let them know my order was wrong and they delivered my food a second time which still had onions and peppers. I called the delivery driver back at that point and she informed me that she would stand with the cook to make sure my order was right. An hour passed and I still didn’t have my food so I called back and they told told me there is nothing they can do for me because they already brung me two meals ( WHICH I LET THEM KNOW ARE UNTOUCHED AND THEY CAN HAVE BACK) and they would not refund me my money! The manager had his employees LIE and say he left the store. If you still choose to eat here hopefully there are no problems with your order because THEY WILL NOT OWN UP TO THEIR MISTAKES AND FIX IT!! Gino’s does not care about...