Urban Outfitters — Local services in New York

The store is 3 floors and the variety and selection of items are good . My personal experience, has garnished the store zero stars due to the employees working at the store . Last week I visited Urban Outfitters at 628 Broadway , I was purchasing a few items , I also came across a North face jacket that was hanging on a secure rack attached with a secure alarm wire . I took the items I was purchasing to the register and informed an employee with long black hair and eyeglasses , that I would like to try the jacket on . She said she will not take the jacket of the rack for me to try it . She said the only was she will take it off is if I buy it . Trying to make it - make sense , I explained I can buy it , in which case she will still have to take it off the rack , however at that if I do not like I will return it and She still has to reattach it . I understood her prerogative was that she did not want to be bothered with assisting a paying and loyal customer . I asked for a manager in which case she told me she is the manager . I asked for a different employee to help me , who said they are reluctant to take them off for people to try because the jacket is $320 , and they had people run out of the store with them . I physically gave her my phone and asked if she wants my ID to hold onto if she would let me try the jacket . The response was the same . They don’t want to do their job , provide customer service , and leave a bad taste in their customers mouth . I wonder how many people go through something similar and do not speak up about it . I wonder how much money the business is losing by having such employees . If you don’t like your job , quit , there are plenty of people looking for work . Remember , No customer of a retail establishment is looking for negative vibes , I want to spend my money and be...

Tuesday Oct 4th The hour of 3pm

Just want to take a moment to acknowledge what feels like sarcastic hospitality from I guess your security guard ambassador named Emauel - a brother and the sister security Guard he works with at the front of the store.

For some reason on a rainy overcast windy day Im interpreting his greeting to me with some form of sarcasm.Thats what it feels like. And when I arrived in this store like the other guests around me. I did not resond. He made a point of coming over to me and saying I was just say hello. How are you doing? Funny because he never walked up on anyone else and made a similar inquiry in the same way... At All.

Yo I felt uncomfortable. My response how are you doing? His response to me oh Im sorry. Between the chit chat exchange they the security guards have for each other. I guess thats fine.

So when Im leaving for some reson he intentionally sends a shout out Goodbye miss to me and no other guests That definitely feels WACK. Was he like checking me??? I DEFINITELY DONT LIKE THE ISOLATED FEELING. Maybe you can share my feeling of being uncomfortable with Emanuel. Dont know maybe he was trying to be funny about making me uncomfortable as a guest. I definitely did not like it. And I wanted the manager to know.

Funny thing. It took like 10 minutes for me to write my review in the front of the store and at the moment hes on his cell phone. Maybe thats what stopping him from saying goodbye in an isolated way to other guests in the same way he did in isolation to me. PS I took it personally as a Black woman who wore a headscarf inside your store. I think Emanuel version of customer...

I got attitude from the manager here. I purchased items that were marked down from this same store. A little over 2 weeks later, I visited back and found the same clothes I bought were reduced even further. The following day I came back to ask if they can price match it (my reason being had I waited 2-3 weeks, I would have paid less for it). I politely asked the sales associate at the counter and her manager was within earshot so she assisted as well. The manager said they can't price match it because their policy is only to price match within 14 days. I said fine, I'll just return these and then buy them back from the rack at your new price later. The manager then straight up tells her employee in front of me "Fine we'll do it now, just price match it, it's not worth it." It's not worth what lady? The trouble? I'm not trying to be difficult here, I was willing to abide by your policies and just work around it myself. Made me feel very unwelcome and that they were doing me a big favor. She said as if I wasn't going to be able to get it for the same price had I returned the items, and just check back out once they got put back on the rack at their new price.

I get it, you guys get rough days and have seen your fair share of difficult customers. But if you treat me as if I'm difficult when I'm going out of my way to avoid inconveniencing you, it makes me feel like my efforts not to be troublesome have gone to waste.

Word of advice to your managers, try to keep your cool and choice of words can convey a totally different meaning...