Jack’s Stir Brew Coffee — Restaurant in New York

I waited a week to see if I was still bothered by my experience(s) here at the Tribeca location inside The Roxy, and I am. The black girl with the grey newsboy cap that was working the two mornings I visited last week, has a horrendous attitude. The first day I visited, I figured she was just overwhelmed because it was busy, but the second day was completely unacceptable, as I was the only person there. It seemed as though that if you ask for anything aside from a simple black coffee, she flies off the handle. During my first visit, the double shot poured over my iced latte melted the ice by the time I left (60 seconds), leaving me with a watered down drink that I did not enjoy. So the second day, I asked for my ice in a separate cup, and to otherwise make my latte as you normally would (this was to give the espresso a few minutes to cool down before pouring it over ice myself). She replied with "I'm not understanding your drink", and she huffed and rolled her eyes. I said "make it as you normally would, just with the ice in a separate cup." Her: "Why don't you just ask for ice on the side!?" ...Me: "???" I'm so confused as to why she was playing semantics with me, also thinking to myself that an iced latte with ice on the side IS NOT the same as "please put my ice in a separate cup to allow the espresso to cool down." She proceeded to say "No one has ever asked me for this before, I just don't understand." So I explained what happened the day prior and why I wanted my ice separate, as HOT ESPRESSO on COLD ICE = melted. She continued to huff about it in front of another customer who walked in, making me feel like I was asking her for the world and like she was doing me the biggest favor. I was fuming before I even left yet I still managed to tell her thank you, WHERE I WAS THEN COMPLETELY IGNORED. That was the cherry on top for me. Had I not had somewhere to be, I 100% would've given her the drink back and asked for a refund - that's how nasty and miserable she was. I highly suggest getting rid of this lady. I'm almost certain that the other negative reviews are also in relation to her. All that to say, the unnecessary humiliation just isn't worth it. I will never be revisiting this location again, and my experience with this grumpy, miserable woman paints a bad picture of the company as a whole, for employing someone...

I really liked this coffee spot in the Roxy hotel. They have a sidewalk seating area where you can order food from the restaurant. The coffee was actually really good. My flat white had a bit too much foam and was more of a latte, but the coffee was great. They have lots of milk options, including macadamia if you want a little variety. They have an interesting menu like some of my favorite coffee spots in Brooklyn, or actually in Chicago. The staff are friendly and helpful. They have loose leaf teas, but they make their chai lattes with a concentrate, so that’s probably the one failing I noticed. They have a small case of baked goods and a little refrigerator section. One can get a beverage and take it to the movie theater downstairs, which is a nice option and unusual.

After a few visits I’d probably increase to 5 stars, but I want to see consistency across baristas and...

Help me understand. The customer service for the hotel and restaurant were amazing (impeccable) but the coffee shop…. Its 10am, how in the right mind set would you as a worker be already ticked off. Maybe I asked too many questions while the line was building up but just no excuse for any attitude. My boyfriend was completely ignored by the girl that was working at the cafe. Asked her multiple times for simple syrup until he had to be more assertive. She dowsed my drink with the simple syrup by squeezing the bottle with aggression. Luckily Collette at the hotel front desk was able to de-escalate my annoyance. Overall the hotel staff and the hotel restaurant staff were AMAZING. But this coffee shop needs to have the same training the front desk and the restaurant staff get....