Adore Me — Local services in New York

Terrible Customer Service. Ordered my wife a bathing suit for vacation and has been in process for over two weeks. You call the support line and the reps hang up the phone when. Ask for a supervisor and they say they no longer take calls at higher level. Also that my refund needs to be approved which takes 10 days. I also attached the conversation below with the reps stating the delay is from them switching a warehouse.

Hello Steve. I was able to look into your account and I am very sorry to see that your order has yet to ship from our warehouse. We're currently experiencing backlogs and delays because, we have just transitioned to a new warehouse. And while we're experiencing processing delays now, we will soon be able to get your orders to you faster than ever once we're settled on our new warehouse. We are happy to credit your Adore Me account with a $10 store credit in an effort to express our gratitude for your patience and understanding. yes this doesn't help as we are leaving for vacation and my wife was waiting in the bathing suit

We are making efforts so that your order will be shipped out in the following business days. You should receive a notification as soon as your orders ships. Feel free to chat us back if you need assistance with anything else. That is very long delay on the order I'm afraid this has put a very bad taste in our mouths and may never shop again as this still doesn't help us on receiving the item in time I will be sure to leave negative feedback to warn other customers of such delays

We truly apologize for the extended processing time. We want you to know that we are actively working to find solutions so this will not happen again. We realize how distressing this situation is for you. As a first time customer this is not the kind of Adore Me experience we would like you to remember us. Yes this is definitely disappointing MON 1:34PM

I will be asking for more of your patience as we work on shipping your order. We'll be certain to send you a notification once your order has ship with your tracking number for your reference. Ok I leave Wednesday for vacation so I hope to have it by then MON 3:23PM Do you have an update here? Guessing the item isn't shipping today as it is almost end of day and haven't received any shipping update MON 9:23PM I am very disappointed on the delayed response as I have even put a request via your ticket support on your website. I will be sure to fair warn fellow customers of the poor customer service 9:23AM

I really do understand the urgency of this matter and I wouldn't want to give you the exact date your order will ship as I just don't want to set incorrect expectation. We want you to know that we are in constant communication with the warehouse and they are actively working to ship out the orders on...

The story of my my experience with AdoreMe. Maybe yours will be different? TLDR: promo code bait and switch

My experience:

I was a happy and loyal customer for over a year, placing orders every other month, spending over $530 with this company during that time.

When I received a promo code for a free item I was excited to shop, put items in cart but encounter an error in checkout. No problem, I'll try again in the morning.

In the morning, I try to checkout adain with the promo code. I get a new error indicating the promo code I was using did not exist... Strange, let me contact customer support I'm sure they will verify the code and send me a new one. Surely it should be a quick and easy support call? After all, I'm a good customer right?

I. Was. So. Wrong.

It's the classic bait and switch, if they actually offer these promos in good faith why the stonewalling and refusal to issue a new code with the same promotion? Because they never actually intend a customer to be able to use it.

They quickly offered $10 store credit for the inconvience of the promo code not working. No thanks, I'd like to use the promotion I was sent. Is it unreasonable to expect a promo code to work during checkout?

After about dozen calls to phone support where I was put on hold for extended times, hung up on, told I was being transferred only to be disconnected.

The best experience with phone support was being told a customer service rep that I had previously spoken with was not working that day and then being unceremoniously disconnected from the call. Only to call back and have the call answered by the person who I was asking to be connected to! I thought they wern't working that day? Amazing!

Eventually I get into an email chain with a customer service manager who claims they can't look up codes, then that they won't look it up, then that they won't or cant look at what happened during my shopping cart session.

So they won. Customer service have saved the company the $10-$15 or whatever the cost is to import these products from overseas is. Excellent job making sure this promo code doesn't get used! Burn that customer bridge, dont worry there's more out there. It's just a numbers game!

I've given up trying to get this resolved. You can be sure that I'm not doing business with AdoreMe again and you probably...

Adore Me is a horrible company. Do not order with them, especially within Canada.

My first order with Adore Me when I signed up with them as a V.I.P went fine. I got my order within 10 business days, with all the items that were ordered, in a nice protected box, and reasonable quality. (Not to be compared to La Senzas or Victoria Secrets quality, though).

Now that I've ordered with them a second time I'm being completely ripped off. I placed an order on October 15th. The expected arrival date was supposed to be on October 22nd-25th.

It is now November 7th and my order just showed up at the door. In a demolished box. And a receiving fee of $65 and change. ????!!!!! I refused the package and called the company immediately. Apparently I have to pay the shipping fee, they won't pay for it, even though I paid for shipping when I processed my order. What's even more frustrating, is they are going to have to pay for the shipping regardless when it gets sent back to them, so why not just make your customer happy and pay for the shipping as promised?

The box is on the way back to them. Even if there wasnt an absurd shipping fee I would have probably refused it anyways because of the quality of the box; I'm sure there is missing items.

They will not issue a refund. I am now out $167.98 Canadian for only 2 sets of lingerie. (They get you with low advertised pricing in U.S currency). I never expect to see that money again even when they do receive the box back.

I can not believe they expect me to pay $240 for 2 sets of lingerie. I could go to a designer boutique and pay only a slight bit more for much better quality and service.

This company has turned into scam artist, caused me an unnecessary amount of stress, and literally robbed me of my money.

F...