Kowloon Café — Restaurant in New York

The female staff i dont know her name was terrible. I ordered 4 orders of beef tribe and 2 orders of salt and pepperchicken wings and I REPEATED my order 3 times. When I came for my pick up I realized they messed up my order. Instead of salt and pepper chicken wings, they gave me saly andpepper squid. So I said this is not my order. And the staff who took my order she gave me an attitude and told me that she repeated saying squid and I said it is correct so she put the order. I responded NO, i repeated myself three times my order and i clearly said SALT AND PEPPER CHICKEN WINGS. Not only did she not apologize or so she even said in front of me in chinese to other staff if I request an exchange to put my order last after everyones order. And then she turned back to me and told me in english if i want an exchange I will have to wait for it. This was not the first time someone there had put me through the wrong order but the other times I was treated with respect and not total rudeness. This staff thought i didnt understand chinese, but i do spea and understand it fully. At the end I was charged for the order thwt I was not satisfied with because the food was already made. Insteadof arguing logic with her I just took my order and left for the bus. Not going to come back anytime soon. I hope their customer service will improve because I am not going to go back there with...

I normally don’t give 1 stars as I know the industry is tough. But you can imagine my surprise when asking for a 奶茶(milk tea) and what gets placed in front of me is a cup of milk with a tea bar sitting inside of it. Apparently, this HK Cafe serves 奶茶 as regular milk and tea by default. When asked if I can get HK milk tea the waiter said I already ordered it and can’t bring it back even though I didn’t take a single sip out of it. How much could a tea bag cost…

I was also reassured that it wasn’t just me that made the confusion the table beside me also ordered a milk tea and was very verbally confused as well. This is a first where at a HK cafe where milk tea means a tea bag sitting inside a cup of milk for anybody. At least make it explicit before ordering to avoid confusion cause obviously all customers at a cha chan tang expect Hong Kong milk tea.

Despite the delusional drink mix up every single dish was just concentrated with either salt or sugar. My macaroni soup tasted like the sea and the lemon honey beverage that my girlfriend ordered was just pure sugar. For the price and service, it was the worst I’ve had in...

[SEP 2023] Still doesn’t disappoint. Love the breakfast combos.

[Jan 2020] Pretty full venue on a weekend around 11a. Came here multiple times earlier this year because the food is so good!! Service was good and food came out quick!

[COVID-19] The venue closed in March and it took a while for it to open back up. Glad to see it’s open again. No outdoor dining—not enough space and so much noise pollution from the D train station. Order for take out ^—-^

[FOOD] The wonton noodle soup is delicious! It comes pretty close to my fave place in Chinatown (Noodle Village). The dish is so large that I took the leftovers home.

I also got the Club Sandwich Special because they had a nice photo on the wall and I was staring at it. It might look simple, but it was very yummy. The bread is toasty, just the right amount of mayo, nothing falls apart...

[DRINK] HK milk...