Le Pain Quotidien — Restaurant in New York

It’s unfortunate I don’t think this review will go anywhere but the few times I’ve gotten food/drink here were bad enough I felt I had to say something… Overpriced for what you get (even for NYC), and just bad service overall. The first time I ordered a breakfast item to go from here. The order took over 30 mins to be ready (I ordered in person to go), and then (not to the fault of the staff), my order was stolen. Thankfully they agreed to make me another one for free but the order took another 30 mins so I had to return to work. Second time ordering from here, I ordered a ham and cheese croissant with egg that is advertised as it comes with a side salad. The total for that is $13 so I figure not bad if it includes the salad. I ordered ahead on my phone and went to pick it up. After 30 mins my order was not ready and what I got was worse than a bodega sandwich - with no salad. This wouldn’t be the biggest deal but the issue is it’s falsely advertised as having the salad, and $12 for a ham and cheese breakfast sandwich with egg is insane. Might as well go get a bodega or deli bec that’s half the price and a lot better…. The cafe itself has a calm and nice atmosphere but since I didn’t eat there both times I wasn’t able to gauge it properly. LPQ needs to work on the quality of their product and delivery… there are a lot of other good NYC cafes (chain or not) that do a much better job for the same price or less. Safe to say I won’t be...

Bakery is amazing! Food on the regular menu was okay. Pancakes came with 1 TBSP of syrup. Ridiculous. And they charge you if you want more. Avocado Toast was too citrusy. Had the absolute worst server. Took him 25min to greet us, it was packed and busy but he attended to other tables who sat down after us. He also cleaned up a large table instead of bringing our food out which sat in the window for 15min. By the time it got to us it was cold. Multiple other people saw the food and passed it on numerous occasions and no one brought it to us. He brought us someone else’s drink. He didn’t do the modifications to our food that we asked. We had to track him down to get our bill (at this point it was dead). This guy should not be a server he does not have the executive function, slammed or not with many tables he made many other mistakes not mentioned. Horrible experience. I recommend the place if there’s no chance you get the same server. Will not return to any of their locations because of...

the food is delicious, but the customer service is lacking. my friend and I decided to go to the front and order food and as I walked up to the front, the lady who is taking over at the cash register, with a snarky attitude, asked us if we were ordering to go or dining in. she began raising her voice at me and told us that if we wanted to order dining in we have to sit down, not even being nice about it which was very distasteful. after waiting, I decided that I was only gonna get one thing which was no problem so I decided to take the crookie to go. she took my order and after she rang my total, I proceeded to say have a good day when she threw the bag down and didn’t say a single thing which was highly unprofessional, she was clearly rude about it and she clearly doesn’t wanna do her job and have noticed that she not only talked to me that way, but with other customers as well. I work in the food industry, and would never talk like that to...