Lighthouse — Restaurant in New York

My partner and I really wanted to try this place, as the food looked delicious, but we never got to because of the horrible service.

I've been working in the industry for 10+ years so I have a lot of patience and understanding towards my fellow brethren, but the staff at lighthouse BK dropped the ball tonight on multiple occasions.

We came at 4:20 and got sat quickly as the restaurant was not too busy, but we were not given the menu nor any water. Whatever, we pulled up the menu on our phones.

The issue started when another party walks in 5 minutes after us; at this point we still haven't been acknowledged after being sat and still don't have menus or water. The same girl proceeds to seat the new party at a table right behind ours, so I see everything happening in real time, and gives them menus and water right away... She finally come to our table and drops off menus and water. I ask her a quick question about the HH while I have her attention. She leaves and I'm thinking she's gonna take our order soon. Nope. She goes to the party she sat after us and takes their order...how does that make any sense? It's not like it was a different server who might've not known who got sat first. It was the exact same person who sat both of our tables.

At this point I'm irritated, but still trying to be understanding. The last straw was when the girl finishes taking the other party's order, she looks at us, and then continues to walk past us. Then she goes and pays out another table and starts clearing their plates while they get up to leave, all the while we have been patiently waiting for 20 minutes. So we just decide to leave.

The final straw was when on the way out I bump into another server, blond girl with tats, and let her know we're leaving because of the complete lack of service for 20 minutes. She proceeds to give me a sarcastic smile and says "okay thanks, have a nice day".

It's one thing to give bad service, it's another to not give a damn about it and dismiss your guests. It's been a while since I've experienced such a genuine lack of...

An all-around incredible dining experience from start to finish. We initially struggled to get a table at 6pm on a Saturday, but after a quick call, the hostess managed to seat us promptly when we arrived at 6:15pm—an impressive feat of hospitality right off the bat. Service was stellar throughout: water appeared before we even asked, and our server visited frequently to ensure we were well taken care of, without ever feeling intrusive.

We lucked out just minutes before happy hour ended and ordered a dozen $1 oysters (normally $3 each), and they were flawless—no grit, expertly shucked so the delicate meats were intact and easy to savor. Paired with fresh lemon and a clever mignonette served in a dropper, the oysters set a high bar.

Cocktails were spot-on, and the dinner that followed kept pace. The paccheri pasta was cooked to a perfect al dente, with fresh vegetables and a sauce that hit every note. The portion was just right, leaving room for sides like the roots—a beautifully balanced plate of roasted beet, kohlrabi, celeriac, sheep’s milk cheese, basil, and hazelnuts. Everything tasted vibrant and thoughtfully composed. The grass-fed steak, served medium rare, was prepared perfectly, and the accompanying fries remained crisp throughout the meal—an often-overlooked detail that speaks volumes about their kitchen’s standards.

For dessert, we opted for the dark chocolate mousse to go, and though the hostess warned it might not travel well, it arrived home in top form: richly chocolatey, not overly sweet, and crowned by truly luxurious cream.

Every staff member seemed deeply engaged in ensuring a positive experience—water bottles were continuously cooled and refreshed, dishes arrived hot and precisely timed, and the entire team worked in harmony, never standing idle. Their attention to detail and genuine warmth made it clear that they care about creating something special.

I’d come back without hesitation. Lighthouse BK shines in ambiance, quality,...

I ordered the grass-fed steak (medium), listed as a 16oz steak for two ($53). Unfortunately, the experience was disappointing.

Cook level: Ordered medium, but the steak arrived well-done, which ruined both tenderness and flavor.

Portion size: The serving looked noticeably smaller than the advertised 16oz, especially considering it was billed as “for two.”

Cut quality: The steak was a tri-tip, which is a leaner, less expensive cut — not what I’d expect for a $53 steak. Most restaurants at this price point serve ribeye, strip, or filet.

Price/value: After tax and tip, the bill came to nearly $70 for a tri-tip steak, French fries, and a water. For that price, the quality, portion, and preparation simply didn’t match expectations — extremely overpriced.

Tip calculation: The system auto-calculated a 20% tip on the subtotal + tax, which came to $11.54. If it had been 20% on just the $53 subtotal, it would have been $10.60. Not a huge difference, but it feels misleading since tax shouldn’t be tipped on.

Menu: The menu itself is extremely limited, with vague wording like “spicy things” instead of clear descriptions. For a high-priced restaurant, I expected more variety and professionalism.

Atmosphere: The dining room did not seem to have proper air conditioning, and it was uncomfortably warm inside. The waitstaff were sweating heavily, which made the environment feel unpleasant and unprofessional.

Overall, the dish did not meet expectations in flavor, size, cut, or preparation — and the dining conditions only added to the poor experience. The menu was vague and unappealing, and the pricing felt excessive for what...