Lost in Paradise Rooftop — Restaurant in New York

We were so excited to visit Lost in Paradise based on the beautiful photos, but everything about this place felt like a scam once we got there.

First off, the photos are wildly misleading. What you get in real life is a rooftop view partially obstructed by old warehouse tops and plastic eucalyptus pinned to the wall like someone went on a SHEIN bender for quick and easy (tacky) decorations. Including green velvet fabric stapled to the walls. Which no offense to their designer except it was advertised differently.

They automatically tack on 20% gratuity, even though we were a party of 2, and it’s nowhere to be found on the menu, reservation page, or signs. This is common where we are from but It wouldn’t sting so bad if we’d actually had a server. She took our order and disappeared. The host brought our food, drinks, and checked in on us throughout our meal and we didn’t see our server till she brought us the bill telling us gratuity was already included. I would have preferred to tip the hostess who was actually handling our table, yet the server who ghosted us still earned 20% of our bill? Automatic grat is fine I’d just have preferred they be upfront and clear about it.

Sodas were $6 per refill, which we weren’t told until after. And if you stay more than 1.5 hours, they charge you $50 per person for overstaying. I’m not exaggerating. It’s written in tiny fine print before you get to the menu when you scan the QR code. This however wasn’t a problem for us seeing that our meal took a total of 33 mins before they took our plates and brought the check. This was due to portion size and how the food was somehow ready within 5 mins.

To top it off, someone on staff was screen-mirroring their personal Spotify to the TVs and literally skipping songs every 3 seconds when they didn’t like them. Totally ruined the vibe and made the whole experience feel like we were crashing a poorly planned house party.

And the food? Awful. We paid for chips and salsa and got a sad 2 oz ramekin of cold tomato mush. “Loaded” nachos came with four chips that had actually toppings, and the rest were naked. The tacos were honestly inedible. My husband and I both have worked in nice restaurants, we know NYC prices, and we’re happy to pay for good food and service. But this was a money grab, plain and simple.

The view is the only redeeming factor, but it’s not enough to save the experience seeing that the service and food were so bad. If you want to spend $100 on a snack and a view for half an hour there are so many better options. LIP is great if you just want to sit and have overpriced drinks listening to Katy Perry’s firework while the sun blinds you.

Don’t be fooled by the pictures and social media hype. Lost in Paradise is all marketing and no quality, underwhelming, and a...

I am a person who really does not like to give bad reviews because I understand things happen. I got to this restaurant at 7:48, I had a reservation for 8pm. I went in the elevator and was seated immediately .It is 8:46 pm and I have left this establishment. When I walked in a young lady seated me. I sat down at a dirty table covered in crumbs. I was like okay maybe someone will come clean it. At 8:10 a girl came and placed waters on the table, but from behind me. She don't have the courtesy to stand on the side of the table, say hello, nothing. Just from behind and over head..waters. 8:20 came and no one came by. I stopped a person who looked like he is a server and asked for a waiter or waitress. He said he would go find one and never came back. The water girl passed by 3x and I stopped her and asked if I could place an order and who is our waitress, she took said she would go find one. Nothing. 8:46 came and I left! From 7:48 to 8:46 I was NOT SERVICED. This is inexcusable for a business. Businesses are supposed to be run with integrity and professional and I did not receive that. Upon leaving, we found the man that I first asked to get a waiter or waitress and told him we leaving that no one ever came and that the service was really bad, this guy said Great No Worries! He was a tall tanned man (I'm guessing Dominican) wearing a black shirt that says lost in paradise, black shorts, black mustache, he was about 5'11 chubby but not fat. Sorry I'm putting the description for a reason! That type of rudeness needs to be addressed. The female water girl had that tiktok latina style makeup. She was pale, dark long hair, dark eyebrows, winged liner, and was thin and short. I would never suggest this place. I only saw two tables out of this whole establishment with food. I ordered a voucher online which specifically had two entrees and two drinks. I'm definitely going to get a refund for that.

The only thing good was the music. I wish we had an experience other than this one. Management and the Owners really need to evaluate their staff. No one should come out for a birthday dinner and receive no dinner! I prepaid for what I wanted and got nothing. This is absolutely insane. I've never been to a worse restaurant in my WHOLE life! This experience was absurd. Lost in paradise was far from a paradise and LOST was truly the key word here because that's what the staff was... LOST

I wish your restaurant the best because if the service continues you may lose more people. This is from one business owner to another! Yes you have great reviews online but this experience...

Came here for brunch as a party of 3. The view is the only thing that honestly did the heavy lifting, hence the extra star. The first red flag was when we reserved online ahead of time, no where did it say on their website that there would be an automated charge for a 20% gratuity on the bill regardless of how many in your party. We ended up finding out after the fact. I honestly should have read some more reviews before coming here. Once we got there, the space was pretty small with tables so close that the waiters kept brushing against me rather than going around.

The atmosphere definitely caters more toward the early morning partiers/drinkers as club music was blasting and the biggest thing that kept being pitched were alcohol based drinks and hookahs. I felt like I was back at a tourist trap in Miami. The food wasn’t great and defiantly not worth the price. Waiter was often off elsewhere hanging out at tables smoking hookah trying to impress people with his smoke rings. Although the views of Manhattan were the only good part, the windows were pretty dirty and haven’t been cleaned in quite a while. We also found it strange that the one of the waitresses needed to use our tables QR code that was inside of a dirty acrylic stand for another table as if they didn’t have enough QR codes or stands to go around.

Something was definitely off about this place and we just wanted to eat our food and leave right away. They also give you a time limit on how long you can be there which is so tacky, and says a lot. Clearly we didn’t want to even stay any longer than we needed to. Oh and don’t even think about ordering coffee or anything like that as they don’t seem to serve any at all. Be aware, they try and trick you when paying with card and don’t tell you about the automated 20% gratuity as mentioned earlier, and then they have the nerve to hand you the tablet asking for yet another tip on-top of it. Looks like some people in the comments got tricked and tipped twice. I’d say avoid this place and go else where with much better vibes. Don’t let the nice pictures and clearly paid off 4 star comments convince you. This place fails at pretending to be upscale....