Luigi's Pizza — Restaurant in New York

Somewhere along the ragged seam of Brooklyn where the old world still clings on by rusty nails and weather-faded storefronts, there’s a place like this Luigi’s Pizza. A joint that doesn’t give a damn about influencer angles or sourdough crust dissertations. It’s not trying to reinvent the wheel. It’s the wheel and a damn good one.

You push through those scuffed double doors and you can almost hear the ghosts of every after-school hang, every construction worker’s lunch break, every late-night slice consumed under flickering streetlights. Inside: the smell of tomato sauce that takes zero excuses, mozzarella that melts into the cracks of memory, and the hum of a fridge that’s probably older than half the neighborhood.

The slice arrives on a metal tray, no fuss grease glistening like a promise. The first bite hits you with that primal recognition: this is the pizza you grew up thinking all pizza would taste like. Before your palate was corrupted by artisanal nonsense and “elevated” cuisine. This is New York doing what New York does best: feeding you, quickly, honestly, beautifully.

Pepperoni curls like tiny meat chalices filled with rendered fat the holy water of the boroughs. The cheese stretches just long enough to make you look ridiculous, but you don’t care. Because somewhere in that molten pull, you’re eight years old again, feet dangling off a red vinyl booth, convinced that pizza was the greatest invention in human history.

The Coke? Served in a paper cup that sweats like it’s been working all day. No craft sodas. No imported sparkling mineral bullshit. Just cola, cold enough to sting a little.

Out on the sidewalk, life moves past you impatient, loud, occasionally absurd. But you sit there with two slices and a drink, and time slows for a moment. This is Brooklyn the greatest country in the world as the sign proudly reminds you.

Luigi’s isn’t nostalgia. It’s continuity. It’s the taste that refuses to grow up just because you did.

And goddamn...

I’ve been to Luigi’s Pizza before and the food has always been great, which is why it was so disappointing to have such a negative experience with the customer service during my most recent visit which was on Saturday September 27th When we walked in, we politely asked the people in line if they were waiting to order they said they had already ordered and that they were just waiting . We went up to the counter and asked the woman in the blue shirt about a specific kind of pizza. She told us it was in the oven and that others were waiting for it as well. So we decided to go with something else on the menu instead. However, she never asked if we wanted to place an order or even acknowledged us again. We stood there waiting until a kind Hispanic man asked if we were ready to order. Just as I began to respond, the woman in blue cut me off and said, “Just because you tell him doesn’t mean the pizza is gonna come out faster.” In such a rude and disgusting tone We were shocked not only was her tone unnecessarily rude, but we weren’t even trying to order the same pizza others were waiting on. We had decided to order something different. Her attitude made both of us feel extremely uncomfortable, especially with other people around. I turned to the person I was with and said I didn’t want anything anymore. We didn’t argue or raise our voices, but she still made a final comment, saying something like, “OKAY, just because you want to skip people ahead of you...” which again, was not true at all. We had asked everyone if they already order and they all said yes which is why went to the front In the end, we didn’t order anything and chose to go to another pizzeria. The food at Luigi’s has been great in the past, but the way we were treated by the woman in the blue shirt was unacceptable and completely changed our experience. Hopefully this was just a one off situation, but customer service like that really makes a difference in whether people...

We ordered 4 pizzas. 1 large pepperoni pizza, 1 large square pizza, 2 large cheese pizza. We waited about 45 minutes and walked up there from the Comfort Inn. We had seen so many people come to our hotel with that pizza. We ordered through the phone and walked up there. They quoted us $96. When we get there they quote us $100. I had the $96 was short the $4 because I didn’t know it was cash only and I was quoted $96 on the phone. So, I had enough for $96. But when they quoted us $100, my family and I said we will only take 3 pizzas. The guy said, “it was my fault. I didn’t realize it was the square pizza so I quoted you wrong.” So my sister and I told the lady at the front to just do 3 pizzas. The guy yells out loud in front of everyone, “Alright just give it for the $96, you all are trying to get over.” So, I say, “You know what Nevermind.” He said, Alright and start yelling, “Have a good night.” And starts yelling at my sister and I as we’re walking out. As visitors and a family who used to live in this neighborhood, that man completely disrespected us off of his mistake.

You don’t tell people you cash only and then you make a mistake and blame the customer. I am a business owner myself and when I make mistake I don’t blame the customers. You think we getting over for $4? $4 this a family who comes from New York and been in the restaurant business and own multiple businesses, $4 is never that serious. But when you quote the wrong price and start yelling, that’s when we draw the line. Life is too expensive and we are a family that carries cards so it’s not often that we have cash. However, between my family members who walked up there, we made the $96 happen. But he was upset about $4 dollars because he quoted us wrong.

We are family who supports local businesses from New York to St. Louis. This is very unacceptable.

0/10— definitely do...