Panda Bubble Tea — Restaurant in New York

We saw this store after we had some food, thinking it would be great to have some dessert after dinner. We picked 2 mango mousse cake. Regular mousse cake in mango flavor, it supposed to be such a regular choice, just regular mousse… it turned out to be THR WORST dessert I’ve had in my life!! $6.99 each, and they are frozen!!!😡 it was hilarious to ever bite so hard on a mousse cake. Seriously to the owner, if something is rarely ordered, please take it down from the menu! Who the heck would put mango mousse cake in freezer and serve it to customer?? So we went back to ask the girl, why did you freeze the cake?! She didn’t have an answer but said, you can just wait for 5-10 mins then eat it. I couldn’t even eat anything frozen and hard and cold that fast! It took me a good 15 mins to finish the rather small and hard-as-a-rock mousse cake and at the end it was still frozen!!! 😆😩 The way she said it made the frozen mousse cake so normal, like I became a stupid person and made it a big deal… Please!! Be responsible for your customers!! I’ll never return.

I just read through all old comments, the owner only responded to 5 start reviews lol. This...

I don't usually write reviews, but this experience required it. Absolutely disappointing customer service. Waited almost half an hour for a panini. They could clearly see us waiting, but didn't say anything. When asked what's taking so long, one girl said to the other (in Chinese) that they never put the order in, and then said 2 mins more... It was a lot more than 2 mins for it to come out. And even when the panini came out, no apology, no explanation, nothing. Everything was paid for by card already, or else I would have left after the first 10 mins. Panini was OK, but the not worth the long wait, especially for the price. Not expecting to give it...

My experience was great. There are so many bubble teas and slushies to choose from. And they have food! You know it's a good place when they have FOOD and BUBBLE TEA. This will be my go to spot when I'm near Columbus Circle. I had a 3 Cheese Grilled Cheese which was amazing and a Panda Bubble Tea. You can tell its gonna be a good place when "Panda" is in the title. I will be back to try most of the flavors, foods, And those desserts. I just wish you had more locations.

We had trouble finding you like other customers. We thought you were above ground, but once we found you we couldn't get enough. Will. Be. Back....