Playwright — Restaurant in New York

I’ve been coming to Playwright for most of the 30 years I’ve been in New York. I would mostly come on holidays and for special boxing events with friends. On every occasion, I would have dinner and drinks and sit for several hours at the bar. It has been my place for many many years. Last night, I came to see a boxing match. I had dinner and alcohol on the second floor, but towards the main event they had technical issues and asked if I wouldn’t mind paying the bill and continuing to watch downstairs. No problem. There were seats at the downstairs bar, but as my girlfriend and I already had food and alcohol, we wanted to detox a little bit and ordered some water. We had been sitting at the bar for a half hour before a belligerent bartender tried to kick us out of our seats so he could sit three of his friends who had just come in. I explained to him that I’ve been to the bar for 30 years and that we had just had dinner and alcohol upstairs and they asked us to relocate because of a technical issue. He said “I don’t care. Bar policy” and wouldn’t be reasoned with. He just wanted us to spend more money. Ridiculous. He continued to talk out of the side of the mouth as the other bartender solved the problem by bringing more bar chairs so the new patrons could sit and we didn’t have to give up our seats. Any normal bar with reasonable service and hospitality would’ve understood that we spent money upstairs and were relocated downstairs and would not have given this a second thought. But we felt harassed by this guy who was belligerent and frankly more obnoxious than any of the patrons for the rest of the night. Even in a loud bar, this guy was the loudest person there, cackling with his buddies, while the rest of the bar were trying to watch this pay-per-view event. He couldn’t pick up the social cues that he was irritating other patrons. Everyone was kind of looking at each other. Then at the end of the night, as I’m leaving, he couldn’t let it go. He kept talking about paying patrons sitting at the bar. I didn’t say anything because I didn’t feel the need to repeat myself or escalate anything given his small-minded temperament. I just thought he was behaviorally challenged. It’s sad, but after 30 years and the treatment I received in front of my girlfriend, and the general lack of respect and disregard of the facts of this situation or for the history I put into this place, I’m going to be going downtown to Carraghers for sporting events going forward. At least there, I’ve never been mistreated. Enter it your own risk. I just wanted the owner...

This place is a joke. Took visiting friends to this “pub” and was very surprised with how disrespectful and incompetent the staff was. Before I move forward, GO TO CONOLLY’S INSTEAD. It’s a 5 minute walk and a world of difference.

Okay, so here’s why this place needs to turn into a Dunkin Donuts. 11pm on Sat, 9/28, we order 3 beers at the bar (first floor), and I hand my card to the “bartender.” He asks me if I want to leave it open, and I say, “YES”. He then keeps my card. All good.

We go up to the 2nd floor, and 4 guys approach us and say, “no table downstairs?!” And we’re like, “no.” Then, the bartender, runs up the stairs and says to me, in front of all the other customers this joke of a “pub” has, and loudly (proudly) says, “YOU CAN’T JUST LEAVE! YOU GOTTA PAY!” to which I respond with “yes, that’s why I kept my tab open and left my card with you, right?” and the guy scratches his head and goes back down the stairs. No explanation, no apology.

When I finally settle the tab, I ask him, “what gave you the impression that I wasn’t intending to pay when I left my card with you?” He then responded with, “a lot of people do that. Not you, but a lot of people.” I looked at the tab, and they decided it was smart to put automatic gratuity for 3 beers. I would have given you a lot more in a normal setting where the bartender is not running after you and accusing you of not paying. But as disappointed as I was, I gave you the tip that you needed to hear to make things better moving forward - “RUDE”.

WORST PLACE EVER.

Go to CONOLLY’s where it’s so much more fun and welcoming. You don’t pay 40 bucks for 3 beers there, and the servers don’t hug and dance with drunk guests. Yes, that happened, too. This place is...

The worst customer service ever!!! I went to this place to have a good time with my girl and a friend... since the beginning the lady who received us and took our order had a unpleasant attitude. I was patient with her because I thought she was having a really bad day, and maybe she had difficult customers, so i always keep a nice attitude with her... but after expending more than $300 at the end of the night when i asked her for the check... we asked her in a very nice way to give us 5 min (so we can split the check because one of us didn’t order food). And the answer that she gave to us it was “dont make me waste my time, i can not come to your table any time you want”. We only asked her to come to our table only twice in all the time that we expend there, because there was also other servers who took some of our drinks orders (and they were so much nicer than her). I was so upset with her answer and her attitude, because she wasn’t even busy, the restaurant was almost empty, only a couple tables occupied. And also i saw her being very emphatic with some other customers just for being “regular customers”. At the end of the night I tried to express my nonconformity with one of the other server guys. And the jewel that he dropped me was “That lady is the owner of the place”. If this is the class of service that the owner give to their customers... what kind of experience can you expect? THE...