Popeyes — Restaurant in New York

Upon entering the restaurant, I immediately noticed that the staff appeared disinterested and unprofessional. While appearance isn’t everything, their lack of enthusiasm and sloppy presentation didn’t create a welcoming atmosphere. Worse, their attitudes were unfriendly, making the ordering process feel like an inconvenience rather than a service. Despite clearly stating my order, the employees seemed distracted and inattentive. They asked questions about my preferences such as what drink I wanted with my meal or whether I needed any sauces—yet failed to include these items when I received my food. I had to remind them about my soda and dips, which should have been included without issue. To make matters worse, when I checked my meal, I found that my order was incorrect. I had received a 4 piece when I ordered 5 and requested a spicy chicken sandwich, but I received a classic one instead. Additionally, my side order was wrong, and I her attitude read as if i was the one being annoying. I dont know why, but I expected better service and attention to simple detail. While the food itself was still tasty, the overall experience left much to be desired. Poor customer service can overshadow even the best flavors, and this visit was a clear example of that. If in the bronx skip the Boston...

The location is good, and the food is also good. However, the staff are unprofessional, rude, and behaved as though they did not want to be at work. They displayed a complete lack of customer service and courtesy.

I placed an order online that was scheduled for pickup at 3:30 PM. When I arrived, I had to wait for over an hour because of the frozen lemonade drinks included in the order. Initially, I was told it would be a 10-minute wait, which I was fine with. However, after 25 minutes with no update, I approached the cashier to check on the status. I was rudely and bluntly told, “It’s not our fault, it’s the machine.”

Ten minutes later, I returned to the same cashier to request a refund for the drinks so I could leave. The cashier told me they could not issue a refund, then turned to another staff member and began laughing. I had no choice but to continue waiting until the drinks were finally given to me—without any apology or explanation.

This is my second bad experience with the staff at the 3500 Boston Road location in the Bronx. Due to the repeated poor customer service, I would not recommend this...

I ordered my food today and I use my Popeye's app a discount code for the 5-piece with two sides so the lady who claimed she was a manager is going to Tell me to come to the window and show her the code so I asked why this idiot is going to tell me that people screenshot coupon and she has to verify the code please make it make sense 🤔 happened today at 12: 00pm lunch time some chick in a black shirt who claimed to be the Manager who had an attitude and kept trying to give me red beans and rice when I ask for Cajun she's trying to tell me what want I want and some older lady with glasses and big braids came and was listening as if I'm going to hold my phone open so some chick can look at a code that went through on there computer system now I understand why this...