Pueblo Querido Coffee Roasters Café de Colombia 4 — Restaurant in New York

I order from here 2-3 times a week since i’ve moved to the area. The coffee is not the greatest but it’s fine. The baristas are the issue here, they constantly don’t pay attention.

Today specifically was the final straw. I ordered an iced vanilla latte with an extra shot with regular milk, she clarified with me multiple times because she wasn’t listening. 7.50, then add the tip (where they give you a 40% or 30% option) After waiting a few minutes the barista hands me what is clearly a cold brew with a splash of milk. I said, this isn’t what i ordered. she argued with me about it and keep saying this was iced coffee. girl i know it is that’s the problem. Rather than trying to resolve it she just kept repeating herself. terrible customer service. Go to the other coffee shops in the area, their baristas are much better...

I enjoy this coffee shop and have been visiting different locations, leaving reviews for each one. However, I was disappointed by the owner's response, which felt like gaslighting. Instead of attacking customers, please focus on improving your business. This location has issues like old green sauce, stale beef empanadas, and slow service. On a busy Saturday morning, there's only one person handling a long line. I hope you'll take this feedback professionally and address these concerns, rather than responding immaturely. The owner's response was very...

I’m a loyal customer of Pueblo Querido in Greenpoint, and a big part of that is thanks to Sebastian. He consistently makes the best coffee, and his skill, professionalism, and warm personality truly elevate the entire experience. It’s clear he’s a key reason why so many people keep coming back. Sebastian’s dedication and talent don’t go unnoticed—he absolutely deserves to be considered for a leadership position. Pueblo Querido is lucky...