Roxy Delicatessen — Restaurant in New York

I really, really dislike writing negative reviews. Almost all my reviews are glowingly positive. But my dining experience at the restaurant last night was abhorrent. When we first arrived, an hour before closing, we asked if the kitchen was still open. It thankfully was but we were told our app and entrees would be put in all together. Not a super big issue, but a little weird. If we were closer to closing time, I would expect that. The service was decent and quick, but not anything wonderful. The food was edible, if not disappointing. The General Tso’s cauliflower starter we had was pretty delicious. My husband ordered the Mediterranean Beef Kebob. Immediately, he pulled out a long black hair in his rice. They replaced it quickly enough. But this dish also was meant to come with tzatziki. What they gave him was vanilla Greek yogurt. I tasted it. Then when we brought that up, they sent out two MORE containers of vanilla Greek yogurt. No dill or cucumber to be found, if that what they were trying to excuse this as. After the third one we were told “Oh, we have a new chef. He must have used the wrong yogurt.” And that was it. No follow up, no apology, no manager sent over, no actual tzatziki. My Roasted Lemon Herb Organic Chicken was meant to come with roasted potatoes and spinach. I ordered this over the salmon specifically because I did not want green beans. My chicken came with sloppy, wet mashed potatoes and green beans. When this was brought up to the staff we were told “Oh, he just replaced it with similar stuff.” I was only mildly annoyed because if I had been told, I could have come to expect different sides or ordered something else. Our waitress left before we finished our meal, which I won’t hold against her, people have to get home. But we were then left with who I can assume is the manager who added a 20% gratuity onto our bill. For two people. Who had something wrong with almost everything they ordered. We are not the kind to ask for things to be taken off the bill, or given a discount or free dessert. We do not want those things at all. But an ADDED gratuity for a party of 2 where so many things went wrong? More distasteful than the...

This place might have been good once upon a time, but not anymore. The matzoh ball soup was super salty & served lukewarm; the pastrami sandwich was dry, tasteless, and cold, coleslaw was just a bunch of coarsely cut cabbage in a boring mayo sauce, pickles soggy, limp, and sad stalks of nothingness. We even had to remind our waitress to bring them. Service poor. Food came but no silverware or napkins, no mustard. Sat there looking for our waitress. I finally got up and got the mustard from another table and we had to ask someone else for silverware and napkins! Several patrons, their food almost untouched, walked out. The table next to ours went to complain about their food to someone, not sure who, because clearly there is no management at this establishment. I went to the ladies room to wash my hands and it was filthy. So sorry we went to this horrible place on our short weekend in NYC. Just awful! Beware of this seemingly good place, it's just a tourist trap. Zero stars would have been my rating but it wasn't one of the options, thus, the 1 star I am giving it. The only good thing about the Roxy is the artwork on the walls, caricatures of...

Just awful. The place was nearly empty when we walked in at about 8am for breakfast. The lack of customers should have been sign that this was a lousy, no good place. My wife ordered blintzes and I ordered oatmeal which we thought would be quick. More than a half hour later I get an enormous bowl of undercooked oatmeal. That's it. No fruit. No butter. No milk. No brown sugar. No raisins. Nothing. It seemed clear that someone in the kitchen threw a whole box of oatmeal into a giant pot and got it wet and hot, but didn't cook it. When asked at something to put on it, the waiter said he would check. Ten minutes later he reappears and says they don't have any bownsugar or raisins or fruit. My wife's blintzes were leathery and the filling was some kind of super sweet chemical concoction. Not resembling cheese. Walking in the door and not turning around and walking back out was a waste of our...