Starbucks — Restaurant in New York

On Sunday, October 22, I entered the E. 96th Street and Madison Ave. location in NYC (casually, but, appropriately dressed, heading to participate at an annual Suicide Awareness and Prevention walkathon at Jones Beach). The 3 individuals on duty behind the counter barely glanced at me nor was I greeted as was the customer who had entered a few steps ahead of me. I politely addressed them, "Good morning." No response (just blank, empty stares). Eventually, one of them nodded towards me asking, "What do you want?" At 7:04am, I ordered a bacon, egg, Gouda sandwich and a chocolate chip cookie requesting to have the cookie warmed. I then proceeded to the checkout where there are 2 registers. As I stood in front of the cashier, one of the workers informed him, "That register only accepts cards," though I hadn't yet revealed how I was paying for my order nor was I asked. Immediately, the cashier slid over to the next register. At that moment, I revealed a $20. dollar bill. A third worker (observing) whispered, "How did you know?" Responding smugly, the young man who informed the cashier of the difference between the registers replied, "I can always tell." I watched them share a condescending chuckle at my expense. It was at that moment I asked the cashier if it was easier for me to pay by card OR cash? They all appeared to be momentarily astonished. I'm not certain if it's because I overheard the snide remark made, if it was because I offered payment options or both. Nevertheless, I was profiled. The entire experience was quite disappointing as was the undercooked bacon in the sandwich. Their customer service is deplorable and unfortunately seems to often be the standard of Starbucks franchises towards people of color. I will no longer patronize Starbucks and will advise my colleagues, friends and family of influence to...

I do like this place. I’ve been visiting it for years!

Pros: For my 4 years of visiting this location I’ve noticed there is more traffic coming in which is great for the business itself.

Cons: I believe that quality of service dropped down for several reasons: Rush hours they’re little bit under staff. 12-15 customers are waiting in the line to make order and around 5 people are waiting for mobile orders. Usually there is ONLY ONE barista making all the drinks and personally I faced, when I made mobile order 12 min in advance hoping to skip the line (that is exactly why Starbucks offers this feature), I ended up waiting for another 15 minutes to get my drink made wrong. We all live in NYC and don’t want to be late because of those flaws. I don’t want to blame Batista personally, because I see the pressure on him, but guys, please, pay attention to the labels you put on cups. I ordered latte with SOY milk and water with NO ice and I’ve got a latte with regular milk and iced water instead. Some people like me lactose intolerant and it can be dangerous for health to consume dairy. The point is that even store were busy with only ONE BARISTA, they still found time to talk and gossip in front of the huge line of customer waiting for their mobile orders. And because of that messed up with my order. I think management should consider this review for a future improvement of the...

Look, I know that Im getting older and that loud music in small cafes gets a lil loud at times but, when I walked into this location the volume was insane. I could barely hear myself think, and the girl at the counter was yelling at me. Despite my aging ears, and recent medical procedure, the music volume was WAY too loud for a business where the clientelle needs to communicte clearly with the staff because the clientelle orders food and beverages with specific details, ie "coffee with room for cream" etc. When I express my disdane for this obnoxious volume to the sales person and they through me shade then they need to reassess what it is to be an adult that respects other adults. Starbucks or mom n pop shops, when your music is obnoxious pop drivel, at a brain piercing level and a customer cannot simply communicate their product order, then receive attitude for doing so, as if Im an old grumpy man when Im actually a DJ who plays music loudly for fun, maybe you shouldnt bother with the music at all. Starbucks has a variety of clientelle, and Im pretty sure most of them do not want to hear a, "club banger" blared to the fullest extent at any given...