Zucker's Bagels & Smoked Fish — Restaurant in New York

Extremely disappointing service (forgot about order and other things), mediocre bagel at best—obviously had been sitting for a while and burnt. I said yes to toasted, but not black on the bottom with the taste of ashes. Not sure what's going on with the toppings on top of the bagel.

Arrived when there was no line, put in my order, and walked to the side to wait. It should’ve been a warning sign that the cashier didn’t understand what I was trying to order, and it took multiple repeats plus a point at the menu to get them to put in the order. After this, I watched as multiple people who ordered after me, take out or dine in, got their orders. I watched the person passing out orders close out a bunch of them on the touchscreen, including some people who had ordered after me, and I realized they just forgot to give me my order. The store wasn’t even busy at this point, so it was super surprising. It had been almost twenty minutes at this point, so I went to ask the cashier again. The cashier and the lady managing orders had a look at the screen and clearly did not find my order, so the cashier went to the back of the kitchen. After a while he came forward with a box and put it on the table. He opened it, looked at it, showed the manager lady, and they had a whispered discussion about it, a sure sign something was wrong, and then she wrapped it up tight and gave it to me, as if I shouldn’t open it until I got home. Shouldn’t have expected anything better—I might be wrong, but aren’t the fillings supposed to be in the bagel? How am I supposed to eat this? The bagel was also burnt, and the eggs had obviously been sitting...

The guy at the deli who took our order looked right out of central casting for a middle aged hitman for the mafia. He wrote down Reiko’s order and asked if she wanted anything else. Then my turn. I asked for a lox and bagel. “What kind of bread?” he said. “You got an Everything bagel?” I said. “Only whole wheat.” “Ok.” Darn. Ok, I’ll have sesame. Toasted.” Is Reiko went to get a seat at the table by the window. I was wandering around taking pictures when I heard my name. I saw Hitman and he waved me over. “The only sesame we got left is whole wheat.” “How about onion?” He looked me straight in the eye, dispassionately, like he couldn’t decide whether to shoot me in the head or tie a cement block to me and drop me in the East River. Finally he nodded to himself, looked at me, ready to act, and said, “Yeah, I got that,” and walked away. A few minutes later the cashier called my name and I headed over. The system at this deli was that the guys at the counter gave the trays with the orders to the cashiers who then handed them to the customers. Hitman held onto our tray and motioned me with his head to come to him. “Here you go,” he said. “Thanks!” I said. Hitman looked me in the eye again and gave me the barest hint of a smile. Zucker’s Bagels and Smoked Fish is well known and seems to always be busy. They must churn out hundreds of sandwiches a day. But the tough looking guy who took my order and made my sandwich listened carefully to me and made I sure I got a sandwich that I would like and was happy when I was happy with the sandwich he made me. I love Zucker’s. I...

I woke up feeling for a great pastrami bagel sandwich so i picked the spot nearest to my office. I ordered ahead of time so i can pick up, get to my office and have my sandwich with coffee. I opened the sandwich and it was regular delancey but without the extras and substitutes i paid for. Mistakes happened, so i went back down and told the lady at the pick up counter that i would have just eaten it if there was no cheese but i couldn't since i cant eat cheese. She took my sandwich and redid it. Then she asked me to check when its ready, it was alot of people, im not going to dig all the way in the sandwich and besides, i came and gave you the receipt to show what are the substitute i requested and the extras i paid for. I came back to my desk, disappointed as hell. What they basically did was take the same sandwich i brought back and slap the lettuce and red onions on it. The scrambled eggs i requested for wasn't there, it was the same cheesy omelette from before. The Pastrami was removed, that's for sure because now they folded one piece of pastrami and place it at the center to make it look full. You open up the bagel and it was empty, just the middle one piece of folded pastrami. But again, i dont eat cheese, so this went straight to the garbage. Just messed up the start of my day to be honest. Wastes my time going back, wasted my time waiting while they pretend to redo the sandwich and wasted my morning. So disappointing and what a...