Starbucks — Restaurant in Newark

This Starbucks location is by far the worst I've ever experienced. It's baffling that it has a 4.1-star rating. This isn't a case of entitlement; I worked in customer service for years, and this review stems from a genuine need for improvement. I also know others who have had the same experience at this particular location.

This is the 2nd time I've had to contact corporate due to the consistent lack of professionalism from the morning staff.

I placed my order on the mobile app at 7:24 and was notified it was ready by 7:27. However, upon arrival, only one of my two drinks was on the mobile order tray. Despite standing there for several minutes, no staff member acknowledged me. Finally, after a few minutes, a worker asked what I was waiting for and my name. (I am not sure why she asked because she didn’t attempt to look up my order). There was an additional coffee and wrap next to the mobile tray, which I stated were most likely mine—she did not nor did anyone else who worked there attempt to look to check if they were my remaining items. Despite my insistence, it took multiple attempts to confirm that the coffee and wrap not on the tray were mine. This ordeal prolonged my visit until 7:47, with no apologies offered.

This experience does not align with Starbucks' reputation for excellent service. It's imperative that this particular location addresses its...

I used to come here quite frequently as I used to live nearby about 6 months ago and I loved it, however, today I visited for the first time since then and I was thoroughly disappointed.

First, the woman who took my order and retrieved my coffee acted like she didn't even want to be there. I asked her what the dark roast was today and also apologized at the same time because I didn't have my glasses on and couldn't see the tags. She acted like I bothered her because she actually had to turn around and look and when she told me what is was, I could barely hear her and she had to tell me twice. Her attitude was extremely poor, especially for 6:45 in the morning. Secondly, when I got to the table and turned around to plug my phone charger in, I couldn't, because it appeared that ALL of the outlets that we, the customers use to plug our devices (e.g., laptops, tablets, cell phones, etc.) into were now all covered by blank wall plates.

I have never seen a Starbucks ever cover outlets before and I hope I never have to again because I will never come back to this particular...

What can I add to Google about Starbucks that everyone have not already said. Okay I know as I drive pass this location there is no street parking. Someone told they have spots in the back but I have no time for that. Venti Dark Roast is all I know maybe a pastry from time to time. In the morning when I willing to play the Ticket Game I stop. Park in the bus lane on Broad St run in order try to make it back to the car before parking officials or cops ticket you.

I have played the Ticket Game on one day looked around coast is clear. I park go in Venti Dark Roast get my café go to add a Equal only to see I lost. Café $2.82 ticket $46 WTH I might as well take my time now. Go back in line get a breakfast sandwich made why not ticket looking pretty on my windshield. Truly this location is for those walking and working in the business around it not for us drivers.

Now is this a classic review no but you don't me to tell what Starbucks is all about. Oh yeah side note one day I was walking got my café came out to see the moon in the afternoon so I posted the pic...