Five Guys — Restaurant in Newport

I placed a carryout order by phone at 5 p.m., which was a really slow time, and my girlfriend picked it up. My girlfriend paid the cashier, and she said the cashier looked at the tip and rolled her eyes, and she didn't tell anyone that this order was ready for pickup so they could drop our fries. My girlfriend sat there for a half hour before everyone else in the place had been served, and our order was sitting on the shelf the whole time. Rather than remake it, they gave us cold burgers that were sitting on the shelf. When you're spending almost 40$ for burgers and fries, you don't expect to get cold meat and wet soggy buns. They didn't even put any of our requested condiments and toppings on there. I called and complained, and a manager named Kim told me they would correct the issue. A week or so later and I called to place the order and told the manager on duty who was a male to let them know what was going on. He said he didn't know how to do that and that I'd have to call back another time because he wasn't able to do anything about it. I went the next time in person. The only reason I give this location 5 stars for service is because the manager on duty was really nice about it and remade my order since I had my receipt. Overall, the two stars rating is because of the inconvenience the managers and employees caused to actually get what I paid for. I don't want to be treated like someone trespassing in the capital from District 12 when I'm going to spend my money somewhere. I'm not looking for someone working at 5Guys to "create an experience" for me, but I don't like the way we were treated as customers by their staff, with the exception of the manager that addressed the issue finally. I love 5Guys, but I won't go back to...

Yesterday, I placed my online order and it was set to be picked up at 6:45pm. I got there at 6:50pm and waited 25 minutes for my food. The workers ignored me initially when I walked in, asked my name after 5 minutes or so, and continued to ignore me. They didn’t start my order until 7:10pm. I asked for my money back and was told I would’ve had to get it back online, since my order was placed online. I didn’t want to go through the run around with that, so I just waited more time for my order. What’s the point in ordering online, if you have to wait 20-30 minutes for it when you get there to pick it up? I watched about 12 orders get placed and fulfilled before they even acknowledged mine. This is just one bad experience of four. There’s been an inconvenience literally every time I’ve been to this location lately. If it’s not making my order wrong, it’s something like this. Not to mention, I watched the workers sit bare slices of cheese down on bare countertop before proceeding to put them on someone’s burger. Gloves also weren’t changed in between making orders, after touching certain ingredients (pork bacon). Someone who doesn’t eat pork could get really sick. I won’t be...

This is just a classic casual burger place, and their burgers are really done well.

Regular burger is 2 patties, and little burger is 1 patty. If you get a bacon burger, you can ask for extra bacon for free.

The freshly cut fries are awesome- cooked through and crispy and not really starchy like some fresh-cut fries. They also give you a mountain of them. It's best to pour them out on the paper bag so the ones in the cup don't get soggy. (Note: the picture is a little misleading. We ordered a regular fry, and they gave us the full cup plus all the ones on the bag.) A regular order of fries is plenty for two to share.

I often get bbq sauce on the side, and they usually give small portions for this. Otherwise, service is good.

The Levee location has great outdoor seating...