Cracker Barrel Old Country Store — Restaurant in North Fayette Township

What a disappointment. My BFF and I headed (out of our way,btw), to eat here after a movie. We both love the baby carrots and other dinner offerings. We arrived 1 hr before they closed. I ordered country fried shrimp platter with 2 sides of baby carrots. My BFF ordered chicken fried chicken and 2 baby carrots. 1st off he was served COLD coffee. Despite not many people in the dining room and at least 3 other waiter(s) floating around, he had to wait to flag our waitress down just to get hot coffee. When he mentioned that to the waitress she said she thought it felt cold when she grabbed the mug to bring to him in the first place. So we had to ask ourselves why didn't you check the temperature of the coffee at that point before serving a cold mug to a customer?? But we're not difficult people to deal with and so he just waited till he could get her attention seven or eight minutes later and get the coffee replaced. Then we waited for our dinners. What a disappointment there. Only a few items on both our dinner plates were actually hot the rest seemed tepid at best. And the ultimate in baby carrots was as though we had never eaten them before at this chain. The carrots that are normally so soft they practically melt in your mouth, and dripping with sweetness came relatively hard and difficult to chew. And it was as though they had never been sugared at all or even put in butter! I had to douse mine with packets of Splenda just to add some sweetness to them. We were both so hungry after a long day out we couldn't see the point of sending everything back and waiting another 20 minutes for it. Then when it came time to check out, the gentleman at the register, because I'm a rewards member, processed My rewards that I earned for the dinner and up on the screen came a questionnaire about the food quality. But before I could even press a button to register my disappointment he reached around and hit the okay button for the transaction to hurry up and go through, despite the fact there was no one behind me but they were closing in about 20 minutes!?? So I was denied my right as a consumer to let the restaurant know how disappointed we were in our food. Normally in the checkout process they ask you how was everything? This gentleman didn't even ask that. He just quickly tried to run me through the register so he could move on to... NOBODY! Needless to say I will never patronize this restaurant within 2 hours of their closing time. If this is the low quality of service, and food that they serve to their customers simply because they're approaching closing time. I can understand restaurants closing early in spite of the fact the pandemic has been over for three and a half years and it's tough to get restaurant servers now. But there is no excuse for the sad quality of service and food that my bestie and I experienced and paid good money for. Try to do better Cracker Barrel!! This is unworthy of your reputation. I've been patronizing your chain of restaurants since I was in my thirties and I am now in my 60's. But even now I can't count on Cracker Barrel to deliver me a quality meal at more than reasonable prices any hour of...

My mother and I have dined at this location once prior in 2024. Compared to then, it has immensely declined in quality. Again, I dined inside with my mother after work; Wednesday around 7 pm. When we arrived the parking lot wasn’t very full and neither were the tables inside. First, the hostess attempted to seat us at a crammed table when there were 2 available tables of the same size in the same section. My mother asked if we could sit at a more accessible table and she moved us. Second, there were 2 sets of couples who were seated after us. Both couples had received drinks, while we still hadn’t even met our server. We waited for 10 minutes before finally saying something to the hostess. Third, only after my mother spoke to the hostess, our server approached. No greeting or small talk, didn’t even ask if we wanted an appetizer; which we did. She coldly asked if we wanted any drinks; after I gave her our drink order she walked away. My mother aggravated now, ordered our appetizer through the website with a coupon. We waited another almost 5 minutes to receive our drinks and she didn’t even give a straw. She immediately told us she needed to check on the table next to us and then would take our order. We understood, my mother provided her the receipt of our appetizer order as the front of the store had instructed us too. I requested a straw for my drink and she advised she’ll bring it over. When she came to finally take our order, she forget the straw again and I kindly reminded her. Fourth, after she took our order she didn’t stop by to check on us or offer refills. We waited pretty long for our one entree we were sharing and we still didn’t receive our appetizer. When she brought out our appetizer and entree together, she forgot the ketchup for my mother. My mother asked the table behind us as they were leaving if she could borrow their tables ketchup. Our appetizer was decently warm, but the sides to our entree were extremely cold. We notified our waitress and she brought out new sides. Fifth, she was not knowledgeable on their offers and argued with me. I had a free dessert reward for my birthday and she stated I only had 2 options for the dessert. I advised online it gave me all their dessert pies/cakes as an option. She persisted to advise me otherwise, so I dropped it. I ordered the dessert I actually wanted through their website; which was covered by the reward. I picked it up from the front on our way out.

Overall, this location lacks proper hospitality. If you value exceptional customer service when dinning out, I...

What was an attempt to have a family dinner out turned out to be an all out blatant racial assault/discrimination.

While dining at the Cracker Barrel in Robinson with my Dad and children, a waitress SHELLEY felt the need to use her “Privilege” to make condescending racial remarks regarding my beautiful biracial daughter. She had the audacity to ask if I get asked all the time if my Daughter is mine due to her light complexion. She says “You know, because she’s so light skninned” She felt the need to further add salt to the wound by referencing her 3 “Very VERY Dark” (Her words, Not mine) black friends whom one had a white parent.

My dad ordered his usual for dinner, Chicken & Pancakes. He decided not to order a drink until his food arrived. He orders orange juice, She then says “Really? You guys don’t usually drink orange juice with chicken, We have lemonade!”

Her ignorance gave her the balls to come at my beautiful family dynamic in such a condescending manor. At this point we were all completely uncomfortable and disgusted by the acts and remarks that she spewed - we asked for the bill and to go containers with the intention to immediately exit that establishment. Who gave her the right to be so rude snd disrespectful? My 10 year old African American son witnessed this type of ignorance up close and personal. I have never in my life felt so uncomfortable and disrespected! Her manager was notified and there isn’t an ounce of confidence that this will be addressed properly - so we sought the assistance of my mother who is notorious for reaching the top for results and corrective action. A formal complaint has been filed and we intend to move it up the chain...