Wendy's — Restaurant in North Las Vegas

COME ON, PEOPLE. Fast food should really not be this difficult.

Having had a late lunch, we didn’t get hungry until 10pm. I had a hankering for Wendy’s Spicy Chicken Sandwich, and given that we haven’t tried Wendy’s since moving up north, we went to this one.

I don’t know about you but when it comes to Wendy’s, I always order a baked potato. (Still maintain being able to get a baked potato at a fast food joint is cool.)

So our order was two spicy chicken sandwiches and one baked potato. Sent it through the mobile app first and then drove to the store to pick it up at the drive-thru. Nothing new or different.

We get the bag and it feels unusually heavy. As we pull away from the drive-thru, I open the bag to find FOUR sandwiches/burgers of some sort but no baked potato. My guy carried it back in to inquire and THEN — not before but after he takes it in — they inform him that they don’t have baked potatoes (presumably right now). Instead, they tell us, they gave us more sandwiches.

UH - WHAT?

What am I going to do with FOUR chicken sandwiches at 10:30 at night? What an odd way to “make up” for not having a menu item? I am okay with a store running out of something but the reviews here indicate this is a constant thing with this store.

So we get home and upon opening it up, we have two spicy chicken sandwiches (with no tomatoes, which they probably ran out of too), one non-spicy chicken sandwich 🤔 (also no tomatoes), and one mega double bacon burger of some sort that tasted just gross. 🤮

Listen. I’m not a monster. Stores can run out of things; I get it.

But surely if you run out of baked potatoes, you MIGHT (1) tell the customer (???); and (2) replace with something more comparable like, say, FRENCH FRIES if you’re going to take the initiative to replace at your own discretion?

Or at least tell the customer and ask how to make it right if, for some reason, you can’t offer a refund on the spot. Maybe we’d have ordered two milkshakes instead or opted for large fries, or asked for a soft drink or something. I mean WTH DO I NEED TWO ADDITIONAL BURGERS FOR, and on top of that, two kinds I didn’t even want?!

WENDY’S — GET YOUR ACT...

I am writing to express my disappointment with the Wendy's restaurant located at 1301 W. Craig Road in North Las Vegas, NV. I have visited this restaurant twice in the past year, and both times I have been very dissatisfied with the food quality, customer service, and cleanliness.

After more than a year, I decided to give this Wendy's Restaurant another chance. I am sad to report this Wendy's restaurant has only gotten worst. Lousy customer service, terrible food quality, and one of the dirtiest Wendy's restaurants I ever visited.

The primary complaints today are: No ice in the lobby soda dispenser. When we complained to the customer service agent, we only were given five small cubes each, and he told me I could not get more. Most of the soda selection was empty or not working. The tables in the lobby were dirty and sticky. I had to ask The customer service agent for a wet rag to wash off our table before sitting down. The lobby floors looked like it was not swept all day. The cheeseburgers were not up to Wendy's quality. I saw the customer service agent grab our two double cheeseburgers from what looked like a hot sandwich warmer, I am not sure, but our cheeseburgers were tasteless and very disappointing. Our cheeseburgers were not cooked fresh and tasted like they had been sitting behind the counter for at least an hour or more. I am a regular customer of Wendy's, and I have never had a bad experience at any other Wendy's restaurant. However, the Wendy's on Craig Road is the worst Wendy's I have ever been to. The food is consistently subpar, the customer service is rude, and the cleanliness is abysmal.

I urge the corporate offices of Wendy's to inspect this restaurant and take steps to improve the food quality, customer service, and cleanliness. Until then, I will not be returning to...

This location has its work cut out for it. I was disappointed with the service I received. It began with the drive through. I was trying to ask about the sizes referred to when she asked "small, medium or large" as I was trying to place my order. I in turn asked what the sizes cost respectively. The lady inside was asking "how many". The problem seemed to be clarity not happening with the intercom. I leaned out my window towards the speaker and began again. I was met with that indisputable intonation that is recognized as attitude, carrying the words, "I can't hear you". The order was completed at the speaker and I was told to drive forward, my total would be at "the window". I did. I was the only customer there. There were no other cars. Moments after I reached the window, the lady appeared. She asked, "Did you already pay for your order?" I said no, I just got here, to which she responded with I should have paid at the first window, to which I responded with there is no one there to which she turned and called over her shoulder to someone in the background to cover the window. Not only was there no one there, I had not been instructed to stop at that window the first time. I simply just backed up to avoid further conversation. I made no argument on my behalf. There were no other cars behind me! I could do that. After receiving the food and my receipt, I asked what should be perceived as a rhetorical question. "Has anyone on this crew received process and customer service training." The food was okay, but I will not order that little burger twice for the same price. The nuggets were the better buy for us. My son liked the nuggets better than some of the others he has tried. We ordered the 10 pc chicken nuggets combo large with Dr. Pepper and a son of baconator combo regular with Dr...