Anthony's Coal Fired Pizza & Wings — Restaurant in North Miami

October 3rd Thursday night. Where do I start... me and my girlfriend walked in the restaurant around 8 o'clock into an almost empty restaurant with EXACTLY 3 tables in the entire restaurant, we sat in the corner at the sharing table on the side of the bar, where the short cut blonde hair bartender CLEARLY noticed us sit down at, and there was a gentleman serving the only 3 tables in the restaurant which clearly all have been served and tended to already. Soon as we walked in I told my girlfriend I was going to the bathroom to wash my hands and when I came back she said NO ONE came over which I thought was strange, then my girlfriend decides to go wash her hands in the restroom and by the time she comes back no one even acknowledged us as customers being there for over 20 mins already, mean while the bartender clearly saw us walk in and sat down literally staring at us while having full conversations at the bar laughing on going in and out of the bar where she could have also came to our table but clearlyshe did not want and avoided us, at this point my girlfriend is livid and angry because of the lack of service and clearly being ignored and I myself was at the point where I said they are being racist towards us because a white family walks in almost 20 mins later after we've been there almost 30 mins  being ignored and the server quickly acknowledges them and literally ran to their table with menus and plates while we sat there in shocked  and disgust, to be dealing with this type of racial profiling I hate to say but yes, the only person in that restaurant that came to our table was the only black chef in there, he came from the kitchen where he was cooking with his apron on and brought us menus, but at that point we where over it and disgusted, we explained to him exactly what happnend and how we were ignored and profiled, and we just wanted to leave, he apologized and we told him it's not his fault that things like this still exists but thank you for coming from the kitchen to the other entire side of the restaurant to ask us if we wanted water and menus, I could tell he knew we weren't happy, but I told him it's not his fault because clearly they have some racists people working in there that doesn't take notice to black people, all the way up to the time we decided to leave NOT ONE PERSON from the floor bothered to look our way. DISGUSTED. Over 20 years in the hospitality business myself to now a business owner  and I've NEVER experienced something like this....

The original Anthony’s was my very favorite pizza place in South Florida. The North Miami store was never quite as good as the original but generally much better than decent.. No more. Pizza crust soggy on the last 3 occasions, toppings sparse and today, service and atmosphere so poor that I will not be returning, Ever. Waiter (not the one that took the order) threw down two different orders of wings, regardless of which went to each person. Actually threw the plates on the table with quite a clatter. I asked if he was having a bad day (with a smile in my voice) but he just kept walking away. Fine. Pizzas, we ordered two, did not come out at the same time and yet they both came while we were still eating the wings-so pizza sat getting cold. Ok, so not a good day for the servers so now on to the food: pizza crust was quite soggy, again toppings were sparse….The server that dropped the wings on the table decided or was told to “put away” the flatware and he was making more noise throwing the flatware into their containers than a table full of toddlers would make all crying at once. He was evidently unhappy in his job and made sure everyone in the restaurant knew this. To add insult to injury, a third server was wondering around with a lighted bug killer, killing flying bugs…the kind of bug killer that makes zapping noise each time a bug (or bugs) were killed so we had that too; in the dining area, behind the bar and at the pizza station. Then a second server decided that she too would kill bugs while people were eating. I am not a delicate soul, not 100 years old or extra sensitive to sound but all in all, the noise, the bug killing, the less than mediocre pizza and the incredibly low level of service means I now have to find a new pizza place. Not the end of my world but sad. Maybe Aventura store is still decent but strongly suggest you do not waste your money at the North...

General Manager Victoria made it right.

We recently had an issue where my family had a rough week and thought it a relieving idea to order delivery from Anthony’s, where we usually do pick up from.

But this time we decided to do delivery and it took an unusually long period of time (1.5 hours) to get to our house, even though we live less than 10 minutes away.

So we called the delivery number that came through text.

Upon doing so, the delivery driver kept giving us excuses about why our order was taking so long, namely, that Anthony’s had given him two orders and told him to prioritize the other order over ours.

I called Anthony’s and they flat out told me that this was not true.

Upon the driver arriving to our house (20minutes after the call), I ask him again what took him so long and he said that he prioritized the other order because they gave a tip and showed me his cell phone, where it plainly says that that exact tip amount was actually from us with my name on it.

So he lied twice and came with a cold pizza.

I was extremely upset and called Anthony’s again after doing my best to not lose my marbles on the guy.

The young man who answered the phone relayed me to Victoria, the general manager.

She was extremely patient with my story and immediately offered to remake the pizza and personally drive it to our house and she did exactly that.

She arrived less than 20 minutes later from that call and the pizza was as good as it’s ever been.

All that being said, you will not go wrong with the customer service here.

The uncontrollable element of who picks up your order is another story lol (and is handled by DoorDash not Anthony’s at all)

But seriously, we pick up and order from here a lot and this place is exceptional

My regards to the team (not the despicable...