Jimmy John's — Restaurant in North Olmsted

I bought a sandwich a couple weeks ago and did not get what I ordered , so I called the store and they said I must have grabbed the wrong one (as if some how it was my fault even though I was the only person in the store) but said they would issue a credit in association with my telephone number. So today I went to the store to order a sandwich and told them what happened and they treated me like I was trying to scam a $5 sandwich out of them even though I said if it's not on file I would pay for my food and talk to a manager later. I was then talked down to and disrespected by a bunch of kids young enough to be my own. I am so upset that they would treat anyone the way they talked to me. I left and went elsewhere to get my lunch obviously but I will be contacting the owner as well as corporate I've worked in customer service most of my life and would never dream of talking to anyone the way they did . Also I know that jimmy johns is a franchise and individually owned so I'll be speaking with the owner as well. Absolutely disgraceful the way...

9:55 isn't 10. I know nobody is happy when a customer walks in in the last 5 minutes, but your whole schtick is you serve customers in less than that anyway... And I don't appreciate going out in the cold and driving across town to be told it was a waste because the shop couldn't be arsed to wait to start closing till after actual close. In case it's not obvious, someone trying to access subs at 9:55 on a Sunday probably didn't have their day go right and is hurting for options, rather than dining on a whim, I'd point out. It'd be pretty cool if you didn't jerk them around by not adhering to your listed hours.

I don't know how far in advance you START closing that you're unable to serve someone in the last five minutes, but it's either over the top or I can't imagine it's actually saving you that much time. Time spent closing shop is part of your occupation too. Do your job and be open when...

You know, I see these people giving Jimmy John's one star. Because they waited an hour for the food. The world is hard it's it's expansive to hire an employee to tell him to use his car to bring people food. If you don't want to wait for the delivery, go pick it app, you can't order it online. I'm saying they didn't make it in front of you. It's a hard world if you're not happy with their service. Instead of posting something online, go in and talk to somebody. I bet you didn't do that.They've always done right by me, and I ordered from them since they would put there i don't have to tell you about your dietary issues. If you have dietary issues or allergens, don't order the sandwich. That's for the people that gave this location 1-2 nonsense stars these guys are doing the best that they can blame corporate not...