A&W Restaurant — Restaurant in Ogden

We had the worst of experiences here. WILL NEVER come back again! We went on Tuesday and ordered the 2 Hamburger, cheese and bacon special with fries and medium root beer for $10.00. First we were told that that special was over. There were at least 2 big signs advertising this special!! We waited at the drive through 20 minutes because the person taking orders had NO idea what he was doing. He told us to wait 5 times while he asked someone. We specifically asked for FRESH HOT fries and rooter freezes instead of plain root beer. We were willing to pay the difference. The person taking our order said our came to $9.14?????? If the special is 2 for $10.00 and we substituted our drinks to freezes.....you do the math because no matter how I do it, it is definitely NOT $9.14! Well, we FINALLY got our meals. We got 4 COLD French fries each, and the freezes were so thin a baby could have drank them out of a bottle. I used to love A & W Root beer but I will NEVER come here again. I have no hope of getting an answer here because as I read previous posts it was always the exact same answer. "We're very sorry about this experience, We truly appreciate your feedback and will make sure this is addressed with the team...

We were excited about coming to A&W for root beer floats with an early dinner, but they were out of ice cream. I got tea for my drink and the drink area was unstocked and messy. I waited several minutes to ask for sugar with several staff wandering around, chatting with each other, and no one offered help. As I waited, I noticed how dirty the appliances and floors were. The food prep counters, at least, were clean. When I finally asked someone that went past me, they had no sugar. The wait wasn't too long, but they also had no ketchup. After taking our order to my family, they brought out container lids filled with ketchup. The food was good, yet they still put onions on my burgers even after they confirmed that we did not want onions. As we left, one of the staff was talking loudly and I heard her say, "I am OCD about how the dining areas looks." I looked back to thank her, but she seemed to be gossiping, not enforcing a clean area. Overall, I felt like the staff did not care about anything and they obviously do not plan their supplies accordingly. We will not be going back to this establishment and I will not be recommending...

Had the worst experience on Sunday. I ordered 4 root beer floats and was never asked what size I wanted them. I told the lady before I paid that I wanted large. She then told me to pull up to the front and they would bring them out. I waited for almost half in hour for the floats. I went inside and asked what the hold up was. She said she was waiting for the machine. That was never communicated to me before I pulled over. I requested to speak to the manager and the manager didn't help me either. I asked for the manager for her and and she refused. I asked for the the corporate number and was told I could find that online ( I COULDN'T FIND IT). This store did not communicate well with me. How hard is it to tell someone the order will take long because of said situation?

I get treated better at McDonald's!! Not trying to be a Karen but I had a very bad experience with this store and left a bad taste in my mouth.

IF YOU WANT A ROOT BEER FLOAT GO TO BASKIN ROBINS OR SOMEWHERE ELSE!! DON'T...