Beto's Mexican Food — Restaurant in Ogden

Food is 5 good STARS.always.. and tasty... Especially on Sundays. Prices used to be 5 but dropped to 2 since the Pandemic began (even though their business has continued at or better than pre-pandemic rates). Explanation: I pulled up to the drive-thru order board and because it was dark, I struggled to read (pulled out my phone flashlight) the small, paper, printed adviser down on the side that stated due to the cost of beef, those items containing beef would incur an additional $1.50 per item charge over the prices posted on the board. Since the breakfast burritos I was ordering are beefless, I wasn't concerned.

Upon arriving at the window, the total price I was quoted (they don't tell you at the board) was much higher than I expected. When I inquired about it, I was told that it was the extra pandemic fee/charge. Further inquiries were limited due to my lack of Spanish language skills. I swallowed hard and paid up -- only because I'd waited in the packed (as always) drive-thru line for more than 15 minutes, knew that options were limited and frankly, I was HUNGRY!

But I got angrier and angrier as I was driving home. And this is why:

As I said above, Beto's maintained and exceeded their pre-pandemic customer numbers. The drive-thru is busy 24/7.

Beef, when purchased through restaurant supply vendors has actually dropped in price due to the number of restaurants unable to continue ordering at pre-pandemic levels. In fact, these suppliers have been offering better cuts at lower prices direct to consumers and restaurants in order to stay in operation.

The EXCUSES posted on the order board are/were inadequate. They were illegible and extremely hard to see. That is, IF you even noticed them placed on the sides of the board.

Actually, NO EXCUSE, legible or not, could justify this overcharge of dedicated customers. I've completely avoided using free food delivery services during lockdown because I saw how it was killing the restaurant's bottom lines. To get stuck with such an exorbitant fee when I go there to pick it up...

I’m located in Ogden and went to The One off of 10th St. in Ogden Utah. It was me and my father and what we got was a couple breakfast burritos but what happened was horrible and this is the second time that it’s happened there order that was placed from Us was never correct Nora did the guy from the window ask what we had or if it was what we are ordering he didn’t say anything but just told us how much it was and took our money. I am very disappointed for the very poor customer service. I don’t care if it’s open 24 seven and somebody’s tired then they give you for customer service is still not right and then it should not be open 24 seven the same person that took my order tonight was the one that took my order a couple days ago which both orders are wrong. Customer should not be treated in a certain way of disrespect and looked as like They don’t know what they’re talking about, we ordered a certain item from the breakfast menu and all we wanted was no potatoes and cheese on that item but yet it was too hard for that employee to do that or relay the message to the cook. I’m very dis- appointed and feel very disrespected as this is happened twice to me. I hope you can fix this issue if not then let me know because my father is allergic and hasAllergic reactions to cheese the item that they had put on his burrito and that is a serious issue as it is an...

I use the best restaurant today in their customer service was absolutely horrible not on why did they not realize they're on the receipt it said that the food was to go but also that I had told them that it was to go. then even after tipping them when I paid for my mail they sat behind the counter and spoke Spanish to each other talking s* about how me and my wife wanted to change the contents of our burritos. after this horrible customer service I asked them what their names were and the one cook refused to give me his name for almost five minutes. after obtaining their names I tried to call back to the restaurant to speak to the manager and Not only was the manager not on site but the lady that answered the phone could not even tell me what the managers name was. I used to love this restaurant but lately they have become incredibly ignorant towards their customers. they don't care that you're paying Patron all they'd understand is that they have to do THEIR JOB and they become upset. after the day I will NEVER return to this restaurant and I will be filing a formal complaint not only with the manager but also at their corporate office. do...