My niece wanted to have a cute dinner for her 18th birthday, friends and family came ect ect. As soon as we walked in the door on a Wednesday, the line is out the door. Thank goodness we had a reservation. You could smell the bathroom even before you could see it. Our servers sucked. We got there at 6 and did not leave until almost 10. Food was mediocre at best, not hot, not cold, just there. There were multiple of the same dish delivered to the tables. One being the chicken and shrimp carbonara. One was picture perfect, the other was made with grilled chicken that looked like they had just grabbed it from somewhere and tossed it on top. The shrimp were translucent because they were so undercooked. Like...this is supposed to be a wannabe Italian restaurant and they couldn't even do the basics. Tour of Italy's, Chicken parmesan, and the carbonara are some of their most frequent dishes....so why can they not even get those right? Drinks say empty for most of our visit. People that arrived later got their dishes before the birthday girl that had already been waiting for an hour and a half with cold bread and eaten salads. No manager ever stopped by. Checks took an hour after we were done eating. A huge 18 of cupcakes sat in the middle of the table. No service person ever offered to move them while we were ordering or eating. It just seemed like overall the whole business was in over their heads and didn't care that we had the unfortunate experience of being drug through it. I have worked in food service for a long time. So when I tell you I tried to make every excuse, even down to helping them pass out meals and clear plates. We tried to give them a pass but it was just that bad. And if my last experience hadn't been similar, I would have just written it off as, they got busier on a Wednesday than they planned for. But when servers are standing by the bar chatting or behind the table put area when we have asked for sauces and drinks...like all the kids shared 1 side of ketchup. Not for lack of asking. But just no one had any direction or sense of urgency. And we still left the young lady the 25 dollars extra that we had planned to just because I know working parties can sometimes not be worth it. So we had already discussed this and had what we were going to give her on top of her gratuity and what she made from the rest of the party. None of them deserve it. The one young lady seemed like a decent server, I'm sorry I didn't catch her name, but she was just in over her head and she seemed to have idiots just slowing her down and her having to fix their mistakes. Hence why we handed her the 25 bucks. I never saw her stop trying. When complaints happened she handled them. I just did not understand why a manager never made it to the table considering that multiple dishes went back to the kitchen with poor quality or incorrect orders. She may have been able to actually serve the party had the manager been doing their job instead of her having to try and fix things and serve her tables. Just an overwhelming disappointment. Olive garden Miller lane has been there too long and is in way to prime of restaurant real estate to suck this bad on a repetitive basis. My mom paid for a meal that we knew was wrong when it was brought to us, and it is unfortunately still in her refrigerator. 17 dollar meal... not okay. Please get it together. Hire new managers, train the ones you have. Something.