SpringHill Suites by Marriott Dayton Vandalia — Hotel in Vandalia

Every single employee here was rude to us the entire stay except for one and then she ended up getting in trouble for helping us and we didn't see her again. The room was nice, but the tv was in a really ignorant place and the fridge was as useful as a cheap cooler with no ice. They have a shoes on policy in the lobby, they enforced this on my 1 year old. Fine, be picky, whatever. The pool is not heated, the room where the pool is was much warmer than the pool itself, not one single heater was pushing warm water back in. We rebooked after a 2 day stay and called down to let them know and they were lenient on the timing the third day, just told us whenever we went to leave to stop by the desk. The fourth day, we rebooked again, and as I stepped off the elevator to the first floor to go to the desk to sign the papers, the manager stopped me and with every bit of attitude she had asked if we rebooked again, I said yes and before I could continue to tell her that's where I was headed, she rudely interrupted and pointed behind her to the desk & stated i needed to let them know. Just disrespectful for no good reason, and we still had over an hour before checkout anyway. Day five, we rebook again, but had a meeting, so about 10 minutes after 12, the woman comes beating on the door like freaking SWAT screaming "MANAGEMENT, ITS 12:15 YOU NEED TO GO, CHECKOUT WAS 15 MINUTES AGO!" My husband calmly opened the door, let her know we rebooked and then tried to explain that we had a work meeting and that we were about to leave anyway, but again, she rudely interrupted and told him we had 10 minutes to get down there and confirm the booking. He slammed the door in her face, turned to me & said "alright I've had enough, let's go." Even checking in and out at the desks, asking for things, purchasing, didnt matter what it was, everyone was rude. Every single one of them. I never got the name of the one girl who was nice to us, and actually smiled, but i hope she didn't get fired over the mishap, as we returned the quarters she thought she sold us. Usually, once we're at a hotel like that and get to the day by day booking, the desk people and management catch on and they'll provide us an easy system, or simply wait for us to leave for the day and have us handle everything on the way out. Also, if your a local here and your ID shows a Dayton address, there's a $250 locals deposit, i suppose they get a lot of crap from people around, but still no excuse to be rude and disrespectful to guests when they're representing a Marriott hotel, which is considerably a higher end hotel chain and we pay the higher prices for the better service. For lack of better words, we quite literally feel bullied from these people lol they were just so so so disrespectful & we're very respectful guests & Marriott members, so we were just...

I'm not sure where to start. When I called to make the reservation the lady I spoke with was very unprofessional and didn't 1. take my reward information or 2. give me my reservation numbers, I actually had to call back and get them from her. When I asked for them I was told I didn't need them that I would get an email, I asked how would I get an email when I 1. never gave her my email and 2 she didn't take my reward info, she then relented and gave me my reservation numbers. I was making these reservations because of the unexpected death of my mother, and a couple of days later I asked a friend who manages a local Marriott about the friends and family discount, he said no problem and that he would call the hotel and handle it for me since I was busy planning the funeral. Later he called and explained to me the a man by the name of Dorian was rude and would not change the rate, and that I would have to call, my friend also explained that doing the rate change like this is NOT the normal procedure, but it could be done easily. I called and while speaking with Dorian and explaining what had happened, he claimed that he "didn't care who died", and that as he "already explained to me, he would not change the rate". I stated that he was mistaken and had not talked to me at all, and I needed to speak to a member of the management staff. Dorian stated that "she was busy", and he would not be getting her. I laughed and asked again, again he replied she was busy and he wasn't going to get her. I asked him to connect me with Central Reservations, or whom ever I needed to speak to. At one point he started yelling at me about the friends and family discount, I told him "to go next door to wal-mart and buy 2 ounces of professionalism, because it was on sale". He told me he didn't know how to transfer me to the main Reservation number, after asking a few training questions, he relented and transferred me. Central Reservations connected me with Elite customer service team management and it was explained to me that my Gov. rate was cheaper that the friends and family rate. And I was asked if I wanted to stay somewhere else, I replied no, that there was no where else as there was something happening in Dayton that weekend and no other suitable hotels were available, that being prior Military and a Disabled War Veteran I could suck it up and just stay there for the sake of the funeral of my Mother. We had the funeral and the family and I returned to the hotel...

When I arrived at the hotel, I was told that they gave my room away, which I had booked months in advance. So, they gave two king size beds "next " to each other. I was traveling with my three daughters and I didn't feel comfortable leaving them alone in another room that didn't have a connecting door. So, they told me that my rooms were supposed to be comped, but they weren't. The next night I was moved again to two queen beds. I was told that I would receive a discount for this problem, yet I wasn't. Instead, I was charged for all three rooms. When I filled out the survey after my stay this is what the general manager replied back to me in an email.

"I do realize and apologize for the inconvenience of the rooming situation this past weekend. The hotel had unfortunately been put into an oversold situation on our two queen suites, as the tournament sold more rooms than we were expecting. Unfortunately, when this happens, we have to make the best judgement we can. We had two choices in this situation, move you to a different hotel away from the rest of your group, or split your reservation giving you two rooms and put them right next door to each other, not charging you for either one. We chose to make the decision to keep you here with the rest of your group, as we felt it would be more of an inconvenience not to have your children with the rest of their group. I apologize if we made the wrong decision in doing this. Unfortunately, it is impossible for us to have to make a decision like this and keep everyone happy. We did have another party with your group that we had to make the same decision, and they were not at all upset with this situation.

I do understand that we did completely take care of all charges for the first night of your stay, and deeply discounted your second night, as were able to get you into a two queen suite for the second night of your stay. I have been in contact with Paige and have addressed the issues with her on a training basis. I apologize once again that this stay was not good for you, and we will definitely figure your experience in to our future decision making."

He lied in his response because nobody else that we traveled with had children, if they did it didn't matter how they felt. What matters is my experience. I've stayed at a lot of hotels and never have I ever been treated so poorly. I 100% DON'T RECOMMEND this hotel.

Sabrina Ford Elementary Education, Oakland...