Dairy Queen Grill & Chill — Restaurant in Oklahoma City

I Would give this spot A 0 Star if i could. walked in excited to try dairy queen for the 1st time ( Recently moved from chicago, ours are smaller scale ) asked what time happy hour was, a drink was advertised on the outside window one of my friends wanted to try that was included. the male employee takeing our orded " Ummm we have a happy hr? " 😑 Strike One. A Female employee took over, pointing us to a sighn for happy hour. we asked for a couple giftcards, " Haha uhmm iCan Try? " 😑 Whatt... We Decided forget it then We Asked Can She Have The Manaqer Come Do It. She Went in Back for the manager, never came out. she walked to the register alone, We asked again, can we speak to a manager? " Well my manager just taught me so let me see if i can remember " 😑 Okayyyyy... Took a while to load 2 cards. Fast Forward. After Sittinq A Little Over 10 minutes our order came, we asked for no mayo on the 1/4 Burger Upfront, Male Employee from earlier puts down our Food saying " Oh well i dont know why they gave u mayo " brushes it off and walks away 😑 Our Food Was Cold. throughout the whole experience we watched employees mess up a softserve order, 4 shakes & a slushy order ALONG with our order.After Eatting one friend ask for the THIRD time for a manager to be called explaining our service SUCKED. her responce was " im sorry i wish you would have asked for me " We DID. TWICE. we have corperates #, but i DOU T its even the right #. DONT WASTE YOUR TIME...

Went for a sweet treat with my friend, got there at like 8:30 pm and ordered. Waited for our Blizzards for 20 minutes, (it was busy) the expo lady, kinda old, long blond-ish brown hair that was ALL up in her face as she was handing out food and ice cream, gave out my friend's order to someone else and got multiple people's orders mixed up. There are kids screaming and we waited 10 more minutes before we went up there and asked about the other Blizzard. They were never making it, the receipt was pinned to the wall and the expo lady was frequently checking them too. After we asked about the Blizzard, only then did the lady tell them to make it. I got 2 MELTING Blizzards in my hands, melting down and falling on the floor. Needed a lid for one of them and it spilled everywhere, then had to clean off the cup. My friend finally got her order and she expressed that she was upset about it and the expo lady didn't even apologize, she only moved on in a rush. I left pissed off for being there for almost an hour, sticky hands and cup, melted icecream, and no one batted an eye. This was the first time I went in the establishment too, I usually go through the drive-thru, never again...

I love DQ and usually go up to the one in north okc; quick to get hot food and frozen blizzards out and the only complaint is they can't keep mayonnaise packets in, but they fill a cup for me. I went to this DQ because it was near me and I wanted lunch. Blizzards came out fast, but after waiting for twenty minutes, we didn't have our food. When we asked, they said it would be right out. Ten more minutes passed. We come up to ask for a refund because no one has checked on us and no one has brought us food. They denied our refund and promised us we would have our food in five minutes. Low and behold, five minutes later, we had food to go and two free blizzard coupons. It doesn't stop there. We ordered a 1/3lb burger and a crispy chicken sandwich. What we got was a single patty cheeseburger with ketchup and mustard and another single patty burger with nothing but meat and bread. The fries were cold too. The cashier took our receipt so we couldn't even do the survey because that required a 19 digit code to get into. Never going back here. I'll make the drive to a better put...