Epoca - Street Tacos & Sports Cantina — Restaurant in Omaha

Friday, November 10th, 2023 I decided to take my sister here to have some fun in celebration of her birthday the day before. We only paid $5 entrance and I spent around $80 in drinks by 12:30. The place was unusually empty. I have visited the place so many times and it is always full!! They decided to close early and no one notified us before they started kicking people out. As customers that paid for entrance and spent money on drinks I requested to use the restroom one last time before leaving since my Uber would take 30 minutes to arrive. The 2 body guard said “no” (by the way after asking several times they said their names were Mach and Luis) I really don’t know if these are their real names; I have the feeling they lied to me. I was requesting to please let me speak to the person in charge or the manager so I could handle my situation in a proper way with the correct person. They kept telling me that they didn’t know who the person in charge was as they kept pushing us out. A 3rd guard came walked into the conversation and I asked him if he worked there to what he responded “no”. The other 2 guards let him take control over the situation while they slowly stepped away! As I was trying to explain to this 3rd guard that I was only requesting to let me use the restroom because I wasn’t gonna be able to wait 30 minutes before my Uber got there, he kept interrupting me and talk down to me as if anything I said was just not of importance after I had a couple drinks. He said that I could use the other restroom and pointed at a door (This was a public restroom in the area; I tried by the way to use it but it was also locked) They didn’t care they were just trying to say anything so I could turn around and if I came back they would act like I was giving them probln By the way it’s incredible how good they treat you when you walk in and poorly on your way out. They just assume that any customer will cause issues on the way out. The lack of training and common sense they have when it comes to handle different situations is what surprises me!! I never got the managers name. I don’t know if he was hiding inside but I sure hope the owner (I got told by a friend that his name is Juan; again I don’t know if this true) checks the cameras and analyzes the situation; sees that at any moment I did not disrespected his staff or raised my voice, or called anyone names. I was simply asking for the person in charge to request using the restroom before leaving. It was not my fault they had to close early because business was slow, and I do think they could do better when it comes to treating people that choose to spend their money at this bar. I’ve been a manager for 8 years and I understand the pros and cons but I surely know that having work ethnics are very important! By the way the guy that wasn’t letting me explain the situation to him told me that the security company’s name was Noble. I don’t wish anyone to loose their jobs but I sure hope they take accountability for what happened on Friday night because customers don’t deserved to be treated that way specially if they are behaving!! The guard even told me that if I don’t like how they were handling the situation I could simply not come back. I think I will take his advice if I as a customer mean so little for this business and will go to my second favorite place L street Longe (I will make this place my new favorite place to spend my money with friends and family) I highly recommend it; i should have taken my sister there to celebrate instead of ruining my and her night at the época on Friday. I am not posting my review because I want special treatment or anything free. I just hope they fix the way they treat their customers and train their staff better! I have money to spend and I expect good and fair service anywhere I go as long as I am also a good customer. I hope I can hear from the person in charge to know who these guards work for and their names (again I don’t want anyone to lose their jobs; just to take accountability for handling the situation so...

Not once in my life have I said something is too salty… But then I came to Epoca.

My coworkers and I were looking for dinner near the conference we were attending and my only request was, “Somewhere with a TV” so I could see my alma mater play for national championship. Epoca checked both of those boxes, but no more.

The service was abysmal. Multiple drinks/foods we ordered were completely wrong, and our server was very unbothered by it all. When our appetizer still hadn’t arrived when our main courses were ready, the server said, “Want me to just cancel it?” instead of apologizing and asking our preference.

Our entrees were all cold — or room temperature at best — and the beans were so oversalted they tasted like that time you accidentally licked some rock salt when taste testing the homemade ice cream. On the flip side, many of our foods were completely tasteless.

Lastly, we had to really press to get something removed from our bill that we didn’t even order.

The only highlight? One of my coworkers said he’d never had a truly bad restaurant story till tonight, so I guess he can mark that off his bucket list.

We would’ve been better off with tacos from Taco Bell — and would have saved $150.

We did have a whole lot of laughs (at how completely insane the whole situation was), so I guess that’s worth something.

If you’re in the market for a good meal close to the Marriott or Hilton, literally go...

I wish there was a zero star option. Last night we went to this location WITH A 3X CONFIRMED RESERVATION for 20 people. When we arrived we were sent to a preset table with waters and menus.... so far so good. After 20 minutes a waitress comes and doesnt introduce herself just says "are you all here?" We told her 2 we're parking and she walked off saying nothing. We tried to flag her down and the owner as well and we're ignored. Once we finally got the owner to come over, it had been about 50 mins. When we asked to be served and to have our orders taken (mind you l, we weren't even given drinks other than the preset waters after 50 minutes) he YELLED at us for sitting ourselves which we didn't. We were sat there by staff. He yelled at us and said he never would have taken a 20 person reservation and then yelled at us and told us he didn't wait on us because he had other people to wait on. After the entire party left besides me (trying to resolve the problem) he told me to get everyone back in and he would see if he could get to us 😂 I've waited tables, I know how this works. I was going to actually take the orders of our party to help our server because they were short staffed obviously.... but I have NEVER been treated like that or spoken to so condescendingly in my entire life and you should avoid this place at all cost! Especially if you...