Please, just go next door and get the Texas donut from Voodoo. I will never come back to this place, and I come to City Walk all the time. When we first got to our table the floor had piles of trash and the seats were dirty. The server was a nice guy, but super slow on followup, especially after we got our food. When gratuity is automatically charged, like it was in this case, the server did not fulfill his duty. It is also frustrating to see, based on other written reviews here, that not every other customer was automatically charged gratuity, whereas we were. We did not have a large party, this feels a bit targeted. Jose knows he was slow with his service. He disappeared for extreme amounts of time only to show up and walk on by.

The bbq was terribly dry despite the server praising it and recommending it. My burger was overcooked tremendously too. They ask how you would like it cooked only to bring it charbroiled. We sat by the fire grill where you can see the cooks just leaving food on the fire for extended periods of time. That said, I would say stay away from anything with grilled chicken. The pieces i saw on the grill on fire looked like they were done cooking two days ago, yet still being cooked. The bbq was also very bland, I mean damn. You guys also need to get rid of both the bbq sauces you have and try again; they are both variations of ketchup.

The $ 17 cocktail we had was unbalanced and no good. Usually I try to avoid going to places at tourist spots because it feels like they don't try to keep their food consistent or good because they have such a high turnover of customers they don't need to rely on repeat business. This place is no different.

Also, if you are going to serve bbq, you need to take notes from the people who do it best. There is a way to keep your meat tender and intact through the whole day. I can tell you that having such lean cuts of brisket and pulled pork is not the way. You should be cooking with plenty of fat and let the customer takeaway the amount they don't want instead of what you are doing or just take it off the menu. Train your cooks to know when the food is not servable. A good cook would take one look at it and say stop selling the bbq, it's no good. Forget your food cost, customer cost is much higher of a loss.

One positive, the wings were good. If you are starving, you might just be hungry enough to enjoy your food, but avoid the bbq at all costs. If you guys need a consultation on how to keep your food consistent and full of flavor, hit me up. If I was the manager or owner I would be embarrassed.

You should have managers walking around checking all the tables and see who still has a plate full of food, not touching it. You should also train your servers and food runners to pay attention to these things and work as a team to keep everyone happy. It's super easy to spot the unhappy table as they are usually all looking in the same direction wondering where their server is. You had dozens of people walking by ignoring our obvious issue. You need to foster a team of employees, not a congregation of employees. I write all this to say that you could be great, but you gotta set the standard. I digress.