We heard good things about Vivo and had been planning to try it on a visit to Universal. We made reservations and checked in on time, we waited a while for a table as it was a busy evening but we understand this is normal for City Walk. We saw several parties being seated before us, and finally it was our turn. Upon check in another guest was in a heated discussion with what I assume is one of the managers. They were very unhappy about something, and we waited a while to get the attention of the host. When we finally were checked in, the host brought us to a high top table literally next to the front door, actually in the way of the door. These looked like temporary bar seating for people waiting, not for actual diners who were going to be spending close to $100 per person with drinks and apps. Not to mention, this was on a very cold evening and with the door constantly opening for guests it was freezing there. I politely asked for a different table inside the restaurant. Not normally a problem at any restaurant, we don’t mind waiting for the next table to be available. But this is where everything went bad. Instead of a manager coming to assist, we got a different host - Logan. He was extremely rude, and told us that this is the only table they had and if we didn’t take it then they would put us at the end of the line for walk-in’s for another table. Knowing that it’s a busy cold night and we already had waited an extra half hour beyond our reservation this was unacceptable. I’m not one to cause a scene like the person who was in there before me, and my wife was hungry. So we begrudgingly accepted the lousy table. While sitting there freezing we got to watch the next 3 parties of two also get seated well inside the restaurant at regular tables. We were lucky to have a great waitress who was very helpful. We told her about the table issue and she apologized and was at least empathetic if not helpful. No manager ever came over to even offer his apologies or check on our meal. Because we were freezing we skipped drinks and dessert - lost revenue! Seems like the only way to get attention here is to cause a scene like the diner in front of us in line. I’ll know for next time. This incident, and Logan’s bad attitude, ruined what could have been a really enjoyable meal. The food was great, the bread they bring to the table is terrific, and the portions are very fairly sized for the price. As annual passholders we go to Universal about once a month or so. We always eat somewhere at City Walk. We usually go to The Chocolate Emporium but we didn’t plan enough in advance for the reservations this time and figured we would try Vivo. Now I know why this was available and the Chocolate Emporium is so hard to get reservations. Learned my lesson! Food here is great but comes with lousy service.