Chili's Grill & Bar — Restaurant in Oshkosh

My recent visit to Chili’s offered a comfortable and enjoyable dining experience, highlighted by exemplary service and a few pleasant surprises. Upon arrival, we were treated to complimentary chips and salsa, thanks to an app signup offer. The chips, served warm and in generous portions, were a highlight, setting a positive tone for the meal ahead.

Our choice of the Triple Dipper—featuring Big Mouth Bites, Southwest Eggrolls, and Boneless Buffalo Wings—was satisfying. Each item was well-prepared, offering the quintessential Chili’s flavor profile we anticipated. While the food was good, it hovered around the realm of average in terms of taste, reminiscent of the comfort food staples you’d find at chain restaurants like Applebee’s.

The service shone brightly during our visit. The restaurant’s relaxed atmosphere allowed our waitress to provide attentive, prompt, and friendly service. After expressing our enjoyment of the chips, she kindly provided us with an extra portion of chips and salsa to take home, a gesture that was both unexpected and appreciated.

However, when it comes to the atmosphere, Chili’s felt quite average, especially when compared to other dining establishments like Olive Garden, Red Robin, or Fox River Brewing Company. While the ambiance doesn’t detract from the overall experience, it doesn’t particularly stand out either, blending into the backdrop of chain dining experiences.

In summary, Chili’s delivers a solid dining experience with its reliable menu and outstanding service. While the atmosphere and culinary offerings might not break new ground, the warmth of the service and the thoughtful touch of extra chips and salsa to go made our visit memorable. Chili’s is a good choice for those seeking a casual dining experience with the comfort of familiar flavors and a...

What business sends their servers home early on Mother’s Day and leaves the open sign on to simply refuse service to people walking in? My family and friends came here for Mother’s Day at 8:50pm, around 1hr before the closing time (10:00pm). There were about 20 of us, 5 were kids. Upon entering, the host quickly glanced at the few of us who first entered (me, 2 toddlers, and my adult son) and without greeting us she asked if it’s for 4. I responded we had about 20. She hesitated, and with an annoyed look told us they did not have space for us. The place was about 1/3 full, and almost one whole side was empty. I replied we did not have to sit together but if we can sit in the same area that would be great, pointing to all the tables in the empty side. She said they could not do that. Confused, I asked if we were being denied service. She stated that because they sent their servers home for the night, the few servers they had left were now only serving the current customers. This didn’t make sense based on our initial encounter of her asking if it’s for 4 while she was grabbing menus. So small groups totaling 20 is ok but one group totaling 20 is not ok? There was still 1hr til closing, plus it's Mother's Day. I asked if they are closed even though their sign shows open til 10pm, and she said “yes, we are closed”. There was no apology. It was an unprofessional, and upsetting experience, and one we will and have shared to all our friends, family and co-workers. Avoid Oshkosh Chilis no matter what time, day, or event. Sad that this was a place we all have frequented and was pleased with their customer service, but is now one we will never...

We stopped on a very quiet evening, maybe 4 other tables besides us that had customers. Our waitress was nice enough but screwed up my order, when I told her that wasn't what I ordered I was told I could get what I ordered but it would be another 15 minute wait. The rest of my family all had their food. So by the time I would have gotten my food, my family would have been done and waiting for me to eat. I tried what was given to me (the wrong order) and it wasn't something I cared for. I asked for that plate to be taken away, no one at our table would eat it. By this time the manager came over to check on things. It was then that we discovered my daughter's burger was still very pink and under cooked inside and I asked to have that burger cooked as we had asked for well done. So now she hasn't eaten, I haven't eaten and I was offered a free desert. No thanks I wanted an actual meal! My daughter got her burger back cooked the way she wanted it, and I had my meal comped. I went home hungry. But why such a huge issue when there was almost no one in there? 15 minutes to cook some chicken? There were too many excuses to just let it go. Needless to say we won't be back for a while. We've always had good service there until this time and the waitress wasn't new, we've...