Dunkin' — Restaurant in Oswego Township

I went to Dunkin' on 1/29/25 at 4:37 PM, excited to try the new Valentine's donut, which I had ordered through the app. The app said it was available, but when I arrived, the employee told me it was sold out. I asked if I could get something similar, but he seemed unsure and couldn’t offer suggestions. He didn’t apologize for the inconvenience.

I then asked if I could get a credit and return tomorrow to pick it up. The employee had me pull up to the window, where he said the credit had been applied. I asked for a receipt showing the credit, but he refused and was unprofessional.

The lack of apology, no solutions offered, and poor attitude were disappointing. It’s clear why their 3-star rating makes sense—this kind of service will lose customers. The employee and his coworker even spoke in another language instead of assisting me, which made me feel ignored.

The Dunkin' on Douglas is so much better. The staff is efficient, kind, and always on top of things. Their drinks taste better, and the service is much more professional.

In the end, I left without the receipt showing the credit because the employee refused, and it was very unprofessional. Hopefully, the morning crew is more professional and kind, as I’ve had good experiences with a woman who works there. This visit definitely left a bad impression, and I’m not sure I’ll return to this location. I recommend the Dunkin' on Douglas Road! The owner is so...

If I could give them a zero for their customer service, believe me I would. We will NEVER be back to this location. The two guys working yesterday afternoon (8/16/25) were snobby and ignorant. My boyfriend tried to order a large iced sweet tea with liquid sugar. When we pulled up to the drive thru window, they tried to hand him a large iced GREEN sweet tea. Nobody said anything about green tea. That’s not even the problem we have with them there. When we told them that it wasn’t supposed to be green tea, they replied with attitude saying, “That’s how the sweet tea comes.” I’m sorry, no it doesn’t. You guys are a franchise and all do the same thing with drinks and food. I’m a Dunkie Junkie in the first place, don’t tell me the “norm” for the sweet teas. They sat there and both of them argued with us continuously. Arrogant, ignorant and downright rude. These guys should be shut down (seeing the amount of 1 star reviews they’ve received, or they should do a “clean-up” of their...

What a disappointing experience. The only reason they are not getting a lower rating is because my fiance enjoyed his food/coffee and the munchkin doughnuts were good. However my sandwich was not the same goodness or was my coffee. First of all the sandwich looked like someone manhandled it. Plus I know shocking but way to much bacon and my egg was mushy/wet. Now let's talk about my drink which I ordered a medium carmel late and the drink was so small!! I dont understand how that was a medium, what the heck does a small look like?! Now let's talk about customer service...The gentlemen kept rushing us when we were ordering. When we got to the drive thru we asked for a minute to figure out what we wanted and 20 seconds later he asked if we were ready, then asked again, and again which then we became frustrated and started ordering. Yall need to work on patience and giving us time to figure out everything we want. I dont plan on going back to this...