Wendy's — Restaurant in Oxford

The most horrific service. Everybody that ordered in the drive thru were told to pull up and wait. When I tell you there was already three cars in front of me pulled over! They started directing us to pull over to park in the parking lot behind other cars. After 15 minutes the first guy got out of his car to go inside. He came out with a bag 5 minutes later. When someone finally decided to come out with bags, they had the orders wrong!!!!! I mean everyone order was either messed up or missing. I was so frustrated bc my bag was just going back in forth instead of just giving it to me. I shouted out the window, is there a baconator combo in your hand? She said yes and went back inside with the bag to exchange someone else stuff! I will never be back at this place again. The people in the drive thru were just as frustrated as the 3 people standing in line up front! Nothing was moving except gas hands...

This occurred on 12/8 around 7p.m. The woman at the speaker was very pleasant as I gave my order. However, when I pulled to the window to receive it, the gentleman just looked at me. I even said hello and he didn’t attempt a word. Upon receiving my food I asked for an extra sweet and sour sauce. He just handed that to me as well still not saying anything to me. He didn’t greet me nor did he tell me to have a great night as I pulled off. I get home and begin to eat and everything that I ordered was cold as hell. My fries, nuggets, and chicken sandwich were cold. I’m normally not the one to complain about my food because I’ve worked in customer service so I know what all goes down. But I’m definitely an unsatisfied customer on tonight. I hope no one else has to deal with what I went through. To the manager on the floor tonight please re train your grill people and drive thru...

Having recently moved to Oxford, I was excited to discover that there was a Wendy's in town. However, my first three experiences at this location have all been bad:

1. I attempted to order food at the drive-thru and was told by the employee that they were closed despite their listed hours saying otherwise.
2. They were out of patties for the junior bacon cheeseburger and didn't have spicy chicken patties either. I have never been to a burger place that was out of patties.
3. Ordered at the drive-thru and waited a good 8 minutes for my food after paying. When I got home I discovered that instead of the jr baconator and jalapeno bacon double that I ordered, they had given me two chicken sandwiches. The receipt even shows the correct order and they weren't even close.

I love me some Wendy's, but this location is awful. Five-guys and Cook-are a minute away;...