Domino's Pizza — Restaurant in Palm Springs

Normally I have no problem with Domino's but today you get ZERO stars from me! What kind of circus are you running over there! This was the worst customer service I've ever received... I called at 8 pm, and order 2 med pizza, 8 piece wings & a 2 liter of soda they say 45 minutes!! COOL- I pay with my credit card & I give them both of my #s home & cell. 45 minutes later no pizza! So now I'm at my front door waiting to feed the kids. I try to call at 8:55 no answer, I call back at 9 pm and let it ring for 15 minutes with no answer? It's now a half hour late so I call again at 9:15 pm from my home phone instead & The mgr answers, I explain the situation to her she says I'll call the driver! 5 minutes later she tells me the order was cancelled!! It's now 40 minutes late and she proceeds to tell me I don't know why? but SOMEONE cancelled it? what dose that even mean? She then try's to tell me nobody answered the door? they had both phone my numbers but never called plus I have a obnoxiously loud door bell. There was 2 kids, 2 dogs & 2 adults waiting to eat & I'm sure that nobody ever knocked on my door.. So I ask her again why did you cancel my order? She tells me again, she didn't do it!! At that point I think I'm dealing with the kids. So, I ask if shes really the mgr on duty? I asked for her name & what she going to do for me? she says I don't have to tell you my name! ?? So I replied, You had no problem charging my credit card then you just blew me off. then I hear all this laughing in the background. So I asked, what are your enjoying the pizza & hot wings I bought.. she replied no ones laughing sir & I'm truly sorry for the situation. we could send that order right out it will be there in 45 min.. "LOL its 9:35 pm" This is not acceptable & sadly I think you've lost a...

Pizza was very good as always but delivery was horrible. I ordered my pizza at approximently at 2.40 pm to be delivered at 4.45 pm I placed my order over the internet after placing my order I called the location at 425 S Sunrise in Palm Springs Ca to give further instructions on delivery I gave them the address at the hospital where I am a patient gave them the address the floor number , room number which wing of hospital and to go to Nurses station and my phone number which also I assume would show on caller. I D and to be delivered at 4.45 pm at five oclock the tracker app was showing no activity I called at 5 pm to se if its being delivered. Then I was asked if i canceled my order told them no they called delivery and he had canceled the order as a bad order I was billed $24.29 on credit card so Had to be reordered which I did about 40 minutes later he called me from the lobby of hospital to see if Im coming down to get my order told him I have a broke leg and am paraplegic and then wanted to know how to get up to fourth floor I said take elevator to 4th floor east wing go to nurses station they will show him to my room took another 15 minutes to figure that out. I was going to give $10.00 tip but only gave him $ 5.00 over all this was The Worst Experience I have ever had at dominos I always give the best review but this location by far the worst also now doubled billed on my credit card for $ 48.58 for 1 medium pizza I will never order from this location again. This will not stop me from ordering from other Dominos as they still are best pizza nation wide. But this location no way. ...

Kind of disappointed with this location. I ordered a pizza around 7pm last night online for delivery. Kept tabs on the tracker and everything looked good. I received a call around 7:42pm from the dominos delivery driver asking if I could meet him off of Ramon and Indian canyon (mind you, it was pouring rain last night, and I don’t have any means of transportation at the moment) because they don’t deliver to my area (north Palm Springs) after 5. This was kind of alarming because I’ve ordered Dominos multiple times after 5pm with absolutely no problems before and I’ve lived in the same area the whole time. I don’t like how they accepted the transaction, made the food, and then decided to inform me of this because “no one noticed at first”. For some reason I got punished for them not doing their job by being without food and out $22 for 3-5 business days. Also, I asked how long this “we don’t deliver after 5 to your area” thing was put into effect and the guy I talked to said a while, which seemed hard to believe since, like I said, dominos has delivered to me after 5 countless times. I literally have the order confirmation emails that provide the time of order and everything being WELL after 5pm and these are recent. Needless to say I obviously won’t be ordering from this location again. I’ll take my...