Chick-fil-A — Restaurant in Parma

Urgent Concern Regarding Health and Safety at Chick-fil-A Please accept this message as an urgent report regarding significant concerns observed during my recent visit to a Chick-fil-A establishment. While I generally appreciate the quality of your food and service, my experience was unfortunately marred by serious issues that compromise both customer well-being and your brand's reputation. Specifically, I witnessed the presence of two rats accompanied by flies within the dining area. This unhygienic discovery was deeply alarming and prompted me to immediately cease eating and depart the premises due to genuine fear for my health and safety. Furthermore, I observed what appeared to be a severe breach of food handling protocol by an employee. An individual, whose name I believe to be Ashley F, was seen consuming a portion of a customer's order before serving it to the customer. This alleged action is not only unsanitary but also highly unprofessional and a direct violation of food safety standards. I am a loyal Chick-fil-A customer and it is precisely because of my high regard for your brand that I feel compelled to bring these matters to your immediate attention. Maintaining a clean, pest-free environment and ensuring strict adherence to food safety practices are paramount for any food service establishment. The incidents I witnessed fall far short of the standards I expect from Chick-fil-A. I urge you to promptly investigate these serious concerns and take corrective action to address the pest issue and reinforce proper food handling procedures among your staff. I look forward to an assurance that these matters will be thoroughly addressed to prevent future occurrences and restore my confidence in your...

Update- 9/19/23- I went through the drive thru and ordered only a breaded chicken sandwich with lettuce only. We waited about 15 minutes to get to the pick up window, which is too long to wait for a single sandwich. The bill was $5.29 and I handed the young man $10.29 cash. He then handed me the bag with the sandwich and walked away. I waited a minute to see if he would bring my change. When he did not, I called him over and explained that I gave him $10.29 and the bill was $5.29 and I was waiting for change. He did not understand so I explained it again. He called his manager over and told her what I said and asked her what to do. She told him to give me my change. He was confused and he asked her how much to give me. She told him to give me a five dollar bill. A coworker said to him “It’s simple math.” After another minute or so, he finally gave me $5.00. When I looked at the sandwich the lettuce was completely wilted and looked old, so I threw it away and just ate the sandwich. This experience concerns me on a few levels. I don’t understand the popularity of Chick-fil-A. I am not in a...

The past 2 times I've gone here my order was missing items. Guess that's my fault for not checking the bag before I left. This time they didn't include my waffle fries or the crunchy peppers for the side salad (that's literally the best part about their salads). And their customer support system is completely useless. You have to call to resolve any issues but it won't let you speak directly with the store, you only have the option to leave a voicemail for them to call you back at a later time. So you're forced to talk to their customer support, and the representative said they will send the feedback to the store and the store will call me. When? "Since all Chick-fil-A locations are independently operated I can't give you a timeframe" is the answer I got from the customer service rep. I ordered on the mobile app, why can't you guys just refund me or give me a free waffle fry reward or something? Such awful customer service.

Edit: 3 weeks later and I never received a call from the store or customer support. I knew this would happen and stupidly had hope they would actually follow through....