Chick-fil-A — Restaurant in Philadelphia

Absolutely appalling doordash experience. Ordered breakfast before 10am for delivery. About an hour later my driver was replaced. Half hour later, new driver said breakfast hours are over and was told by the store to cancel the order. Called the store and was told by the manager my order was stolen by the first person and “it happens all the time”. No further compensation. How did I receive a second delivery person if I never reported the order missing or stolen? Did they tell on themselves? I understand when things like this involve multiple companies it’s hard to pin down what happened. But as someone in customer service myself I’m disgusted by the “stealing happens all the time” attitude. I would’ve driven out there for ANY kind of compensation after this; discounted (lunch) food, even just a free drink to say sorry for the inconvenience. But to say breakfast is over (when the order was confirmed by the store WELL BEFORE lunchtime even with the second dasher) and to pretty much kick rocks after all that was surreal. Again, many hands involved in this, but I will 100% never order again from a location that justifies piss poor service with...

I am EXTREMELY disappointed in my service today in all my time I have been going to this particular location I have never had ANY issues but today the cashier was very nasty & her attitude was not what I’m use to receiving at a chick-fil-A . I’m not sure if she needs new training or what but I am not happy about my food or her service my Strawberry lemonade had nothing but sugar at the bottoms she had to be put set that I asked her to add more bc I didn’t look like any was in there so she just pumped syrup into me & my husbands drink . Like really ?? & my fries had nothing but salt like wow ! I mad u that upset that my food isn’t being prepared correctly?? I would like someone that works there look into this I posted the receipt with the time and date this wasn’t okay . & I LOVE CHICK FIL A . U guys won’t lose a customer just at this location until it’s fixed I will continue to go to...

I ordered a salad for me to have for lunch the next day when I took my students on a trip. I ordered through uber eats on a Thursday, to eat it on Friday. I forgot the salad at home and wound up eating it on Saturday. I have never had a problem doing this before. The salad itself was still fresh, but there was a little something extra in there. Someone’s hair was in my salad. I had actually eaten a couple bites, but when I went for another, the nuggets were sticking together. I picked up the fork and there was a nuggets literally swinging at the end of this hair. I took my fingers to separate it and was immediately grossed out. I never finished the salad, obviously, and apparently cannot get a refund. Please do better, and the staff needs to...