Federal Donuts & Chicken East Market — Restaurant in Philadelphia

So after hearing so much about Federal Donuts I decided to try it for the very first time at this location (I'm sure I'm the only person in the planet who hasn't had this before, I understand it's pretty popular). Anyways, I ordered ahead online to not be late for work, when I get there however, there are two people in line ahead of me, no problem. I wait for my turn to retrieve my order, I will add that the two customers ahead of me were white I'm obviously black, you'll understand later. Anyways, there was a slight delay preparing the customers orders who were ahead of me (idk y they only ordered a dozen donuts each) but the employee was beyond apologetic to them. She apologized for the wait several times to them as they stood there while she got their donuts and again after providing their order. My turn now, I get to the counter to pick up my order, there's an issue. The employee tells me what I ordered wasn't available (after already waiting 15 minutes in line at this point), I said I provided my phone number during the ordering process so I asked if this couldn't have been communicated ahead of my arrival and waiting forever watching her be extremely apologetic to the customers ahead of me, she's like 'u want me to cancel it', no apology for the wait, nothing for me just basically get out the store we don't have what you want. I'll cancel it for you. Gee thx!

I was beyond disgusted at the treatment I received, I didn't even mind that they didn't have my items or the wait, but no apology after watching her bend over backwards accommodating the customers ahead of me who weren't even slightly inconvenienced but for me the person who was -nada. It's really sad how hotel employees cater to different people because of surveys, but we also do surveys/reviews.

If I could provide any useful feedback I would suggest having a pick up counter so customers who order ahead can retrieve their order without having to wait on customers now placing their orders. Also, if the items are not available, please communicate to customers ahead of arrival so we are not wasting endless time in the morning when trying to get to work. This location serves more than hotel guests and this transaction this morning made me late for work not to mention a terrible...

I don't know where the 4.4 stars came from but I suspect the family and friends these people are some real fruit cakes the young woman that works at this location came outside at the patio table with a raunchy attitude wipes the table and pushes crumbs into my lap rolls her eyes and goes back inside some guy comes out later I find out that he's the manager with a careless attitude totally unprofessional people we shouldn't put up with this type of behavior don't let these people with these behavior problems Disturbed people let this become a norm we have to break this style of service up not let them train us as decent individuals who are coming for the correct service which is actual people that like dealing with people in the jobs that they're doing these mean and malicious people has to be seriously doubt whether you people have got it bad and it's not something personally that I'm going to stand for each and every time I met with it I'm going to deal with you by voicing my opinion about the situation at hand I invite you decent self-respecting folks to do the same we have to resist the sneaky devious Behavior in public places from these horrible employees with a chip on their shoulder that the world owes them something and the world doesn't owe you a thing seriously mess with me and I will go straight to the corporate office you better change your attitude or else brother actions...

This location closes at 6 pm and they were already out of wings at 2:45 pm. I was extremely disappointed especially because of the fact that I was in the mood for wings. I was hungry after arriving into Philly via Amtrak and didn't feel like venturing elsewhere for food so I opted for their chicken sandwich, $8 ($9.50 with tax). I opened the wrapper and the sandwich was so small, the bun was cold as if they just pulled it out of the fridge and the American cheese wasn't even melted. Seriously a waste of almost $10 a small chicken sandwich that comes with no side. I would've gotten a way better and more satisfying sandwich from Chic-Fil-A or Wawa. I Googled "The best fried chicken in Philly" weeks ago since I knew I was visiting and Federal Donuts is supposed to be their claim to fame. Really??? Seriously not...