Planet Fitness — Local services in Philadelphia

I am writing to express how very grateful and impressed I am with every single one of your team members at the 11th & Chestnut St. Center City, Philadelphia location of Planet Fitness.

I have a lengthy history in the Philadelphia fitness industry, and taught spin classes for 5 years at various fitness clubs around Center City, everything from larger chains to small, independently-owned facilities. In my former career as a group fitness instructor, I have encountered countless friendly faces and helpful people in guest services at our local gyms; however, your team at the 11th & Chestnut location is absolutely exceptional.

I joined Planet Fitness 3 weeks ago, and the 11th & Chestnut location is most convenient to me at this time, as it's right off my bus route. I live with rheumatoid arthritis and a small collection of past fitness career-related injuries, and go to this Planet Fitness 3 times/week to feed my love of movement and exercise, and for rehabilitation and health/mobility maintenance purposes, as well. From day one, this staff has been friendly, helpful, and informative. I get greeted every time I walk in the door by a "Hello!" and a smiling face, and on my way out, somebody always says "Have a good day!" I have already had the pleasure of chatting with many of the guest services reps at this location, and each one is just as friendly and pleasant as the next. Today, I met Club Manager Brandon Wood, and he deserves applause for the positivity and solid leadership that he provides to this team.

This team is all about the little touches that make the member experience so memorable, and keeps them coming back and looking forward to their workouts. Today, I left my favorite water bottle next to a hydromassage bed, and one of the team members grabbed my bottle and ran it out to me. This young woman did not want me to forget it, and that meant so much to me. Additionally, this facility is so well-maintained and impeccably clean. The women's bathroom is spotless, and there's not a single speck of dust or dirt... not even a stray paper towel to be found on the floor.

I applaud the 11th & Chestnut team for not just making me feel like a valued member; but for going above and beyond in all areas of guest/member service. Please be sure that they see this email. They deserve to be commended and to be let known how very much...

Been going here for about a year, loved that it was 24 hours and could easily accommodate my schedule. Now it’s only open until 10 on weekdays and 7 on the weekends, which is a major bummer to say the least. I understand the gyms are independently owned and that from a financial perspective it probably doesn’t make sense to staff the gym overnight for the number of people who use it at those hours, but what used to be a nice relaxing workout for me is now a crowded and cramped experience. There is nowhere near enough room in the dumbbell section and you constantly have to dodge and tiptoe around people just to get from one side of the gym to the other because there’s not enough room with the current layout.

That being said, it’s generally a clean gym and the staff has been unproblematic, aside from one guy who was pretty condescending to me once. Price is good. It’s probably because it’s Philly but I never have to hear that dumb lunk alarm which is a godsend - I’d leave in a heartbeat if that was a regular occurrence.

Also if you’re gonna have four Smith machines it’d be good to have the padding for more than...

What an experience. I went to ask to be able to use the massage chair and the nice lady in the front desk couldn’t find my account since I have an Acct through active and fit. After a lot of work she finally found my acct but for some reason it had expired, she ask for help to her coworker JOHN and he was just an awful person, treated her awful and treated me awful. He thinks he knows it all and wouldn’t even let the Poor girl talk and would force her to agree with him even if he was wrong, she kept apologizing to me cause we both knew he was wrong. He called me an ignorant and to go to other planet fitness because at “HIS” planet fitness they don’t make mistakes and that I was giving false information when he just refused to listen to either me or his coworker. Sadly I don’t remember the girls name, but she deserves a raise for having so much patience with such awful coworker. I hope someone higher up gets to talk to this person and gives him some advice on how to treat his coworkers...