Keating's Rope and Anchor Bar + Kitchen — Restaurant in Philadelphia

I rarely leave negative reviews, but my experience at this hotel’s restaurant was deeply disappointing.

But before I start, the location is great and the restaurant appears nice BUT...

The restaurant itself offered very limited food selections. The pasta dish I ordered — penne vodka — was served with a basic red sauce and the pasta was undercooked in parts. The Aperol spritz was watered down, and even the water served was not filtered and tasted unpleasant. For a Hilton hotel restaurant, the quality was far below expectations.

Room dining was even worse. On the first day, I placed an online order, waited 25 minutes, and when I went downstairs to pick it up, I was told the food had not even been started. On the second day, the same issue happened again — the staff explained that they don’t actually receive alerts when online orders come through. This meant that after waiting 30 minutes, I had to wait even longer while the order was finally prepared. It completely defeats the purpose of “room dining” if the system is not monitored and the guests are left waiting.

Overall, the service was disorganized, the food mediocre at best, and the experience frustrating from start to finish. For a Hilton hotel restaurant, I expected much better. I would not recommend...

Just spent the past week in Philly on vacation and stayed at the Hilton on the waterfront where the Rope and Anchor is situated. From start to finish, spent every day there for breakfast and occasionally for dinner, the around the clock service was incredible, the staff super friendly and accommodating, and the atmosphere so relaxed and inviting. I'm not a fan of the noise and hustle of the city, and Keating's was just a lovely place to sit, dine and unwind while watching the riverside, it's just so relaxing. I really enjoyed the great classic rock played there, not too many places I've been to these days have the Police, Steve Miller, and Earth Wind and Fire playing in the background. Breakfast included with our hotel stay was fresh and delicious with a ton of options. Dinner was great, I went with the grilled cheese with tomato and bacon with tomato soup, just an awesome, simple dish with a lot of flavor, but an absolute MUST is the truffle fries which my wife and I had to share, they were so huge!! Special shout out to Dominique who warmly greeted us there often and also in Ellis coffee shop around the corner, and the morning breakfast staff and their excellent, attentive service. Thank you all so much for an...

Second time here. First experience was great so I suggested this location for a family outing of 14. Made reservations and once we were seated we were told it was buffet only. Which was confusing because we could see other guest didn't have the items on the buffet. We moved forward but I was not impressed with what the buffet had to offer. I asked why buffet only and the waiter then the manager explained large parties can only choose the buffet. After a little protest those who wanted to order from the menu were allowed. Wish we knew from the start when we made reservations that buffet was going to be the only option because we would've choose another restaurant. The only reason we all didn't order from the menu us because they were already full although not satisfied. Communication needs to be better especially when this is not the standard of...