Panorama — Restaurant in Philadelphia

Overall strange environment in restaurant. Sad to see, when I’ve worked in the service industry since the early 90s to current times. Food, some parts delicious others expected much more.

I have never felt compelled to bring awareness to a poorly managed business in a review, but this was so sad. So much potential in places losing value due to careless ownership. Greedy business owners pushing short staffed and managers not helping. Service industry is falling apart, great restaurant by great restaurant. So many times enjoyed places before.

Beautiful ambiance as you enter and see the nice detail and design of the place. But use of conveniently placed room finishes some glass some doors meant to separate dinning areas was very different because of the constant clear view of chaos during our own dining experience.

Then two waitresses dealing with unmanaged chaos in our view throughout our meal were all we could watch unfortunately sat in front of a glass wall facing big painting with a bathroom of constant people traffic. WITHOUT MASKS, GUESTS UNMASKED MOVING FREELY WITHOUT ANY MANAGEMENT CARE. my friend had to actually drink my wine and hers to endure our side of a one woman show. Our waitress kind and attentive, wasn’t sure of her name, disappeared for some time (I’m sure busy elsewhere, obvious short staffing needed help From all ends) but another waitress franceska was interacting with nearby tables so enthusiastically we overheard her name and called to her for some silverware after some older man quickly slammed our plates to the table rushed away before we could ask for cheese or forks

Then she continued to come back to check on us as we seen or overheard her checking with her other nearby tables (at least 1-2 feet spaced when in chairs.)

We were unfortunately seated shoulder to shoulder with another nearby table so COVID is not something taken serious here and then basically on top of this nice young couple enjoying their time and also watching the chaos. If it weren’t for these reasons or careless COVID precautions I would recommend this restaurant for the effort their server team put in together to help make our long waiting night smoother.

FOOD TOOK FOREVER. WOULDVE BEEN OKAY IF WE DIDNT HAVE TO SEE THE STRUGGLING SERVICE.

Franceska made our meal just absolutely delightful. I have never been so compelled to say fabulous effort and wonderful recommendations. Handled getting almost 4 simultaneous parties seated in same time and looked and overhead happy people with her knowing what chaos of a dining room they were led to

I hope one day to return again when management is more equipped to prepare their SUPERSTAR staff.

BARTENDERS ALSO REALLY GREAT UNDER CIRCUMSTANCE. ONLY WAITED LONG FOR FOOD, DRINKS CAME QUICK.

PS the limoncello was fabulous and we helped the other server franceska sell limoncello after she recommended it for a light digestives digestivo. We couldn’t help but all talk to the tables nearby because we couldn’t even have conversations too close to enjoy without everyone hearing. Felt strange and 80s food vibe. Great time thanks to the nice young ladies that took great care of us together.

Hope to come back in better management...

Food 4/5 Service 1/5 Cleanliness 4/5 Food runner 5/5 Hostess / Management 2/5

We go to Panorama almost on regular basis (especially when it comes to Restaurant week, we never miss it every year, and the service and food has always been superb. Waiter and waitresses have always been super nice and knowledgeable. We went here for the first time after the pandemic. It seems they might have either had a management, staff or standards for food and especially service have changed.

Last night was a very awkward dining experiences. Not sure if it was busier than their usual restaurant ween or short staff?

From the moment we walked in (Somehow each time we go (they just cannot seem to figure out which entrance they want to use for hotel guest and which one they want to use for restaurant guests. So we walked into the entrance that we normally use (like some other guests), instead of being greeted with their usual friendliness, we're met with a somewhat uncomfortable rudeness by this female hostess or one of the restaurant manager telling us to MOVE to the other side of the entrance, no hello, hi, nothing, since "this is a busy area" Ok sorry we went to the wrong entrance but maybe next time put a sign up that says entrance to the restaurant is here?. I wish I could say that was the only negative about the experience.

Food has always been good/good or amazing (Compliments to the chef).

Service last night however, was what I would described as fast food-ish. Our waiter (Gabriel or Gideon.. Not 100% sure, since I am pretty bad with names). Seems either new or didn't study the menu or just did not care for the customer service or the job. Only time we ever saw him was when he dropped of our water, took our order, once to pick up our plates and drop off our check. No checking up, nothing.... In fact when ordering he asked if we had any questions, so we asked "What is fish of the day? He said Salmon." "What is all in this item, what seasoning?" He said just salmon and on the bottom there's a sauce." Ehhhhhhhhhh.......... The question stopped there, I don't think we need to go further. When we my order arrived, they provided me with a knife but no fork, I waited and waited, he is nowhere to be found. so I ended up grabbing another silverware set from another empty table. Our water jug was completely empty, instead of asking us if we needed or wanted more water, he simply just took it and walked away like we weren't even there.

In fact the ONLY person who gave us most attention and details about the food we ordered was the food runner. Who seemed EXTREMELY knowledgeable...

I visited this restaurant for their Valentine’s experience, expecting a special evening with great food and service. Unfortunately, the night was completely ruined by our server’s unprofessional and intrusive behavior from the very beginning.

Right away, he made it clear that we could not order our appetizers ahead of time—we were required to order our full-course meal, and he wouldn’t even take our order until the rest of our party arrived. When our two other guests joined us, they had already eaten and were only interested in ordering drinks, not the Valentine’s menu. Despite this, the server immediately brought over the complimentary champagne that was included with the set menu, assuming they would be dining. When we explained that they wouldn’t be ordering food, he became visibly annoyed. Instead of accepting the situation professionally, he seemed frustrated that he had brought the champagne unnecessarily, forcing our guests to order different drinks instead.

During our meal, things only got worse. While eating our appetizers, we requested to have our dessert served before the main course, but the server flat-out refused, assuming we were planning to share it with our friends. To make matters even more uncomfortable, I initially ordered chocolate cake but then changed my mind and requested cheesecake. Instead of simply making the switch, the waiter questioned me about my decision as if I had some kind of ulterior motive—when, at the end of the day, it was none of his business why I changed my order. His level of involvement in our dining experience was excessive, frustrating, and completely uncalled for.

After this disappointing experience, I attempted to contact the restaurant’s management to share my concerns. I called three times, and twice I spoke to the same person who assured me my message would be passed along. Despite my efforts, I never received a call back. It’s clear that customer feedback is not a priority for this establishment, which is unacceptable.

I was more than willing to provide honest, respectful feedback, but their complete lack of response shows they simply don’t care. Between the intrusive service and the dismissive management, I would never return to this restaurant and wouldn’t recommend it to anyone looking for a quality...