Cornish Pasty Co — Restaurant in Phoenix

So I have been holding off on writing this review because I don’t normally write reviews but after the service we had last Saturday I just had to do it. So I stay local in downtown Phoenix and I attend this restaurant often due to it being right across the street from my apartment. The place visually is amazing it definitely has the ability to be an amazing place with the pool table and the upstairs and downstairs option it’s just an amazing place to be as well as it serves amazing foods. But service wise for me it was horrible and honestly ruins the entire vibe of the place. My first time attending I had attended with a friend who was of color and we went to the bar to grab a drink we watch the bartender pass us by multiple times and serve people who had clearly gotten to the bar after us and finally after waiting there and seeing MULTIPLE people get served before us we just decided to end our game of pool and have a drink elsewhere which was fine we assumed she must have been busy. The next time I had attended with a group of friends and this time we sat at the top and it was during the week and very few customers were in restaurant. The server we had was so rude to my friends seemed very uninterested to take our order and never came back with our refills that we had asked for BEFORE our food had even got served and even after she never returned until it was time for our bill as we could see her checking on the other 2 tables she had there whom were people of non color, my friends had pointed out that observation and I let that idea slide then had moved on. A few days later I returned to dinner again with my friends whom are not of color but are part of the LGBTQ+ community and sat downstairs this time close to the bar and received the same service as this time the server did not have any tables but yet was talking at the bar with another co worker I then went to the bar after us waiting almost 30 minutes to place our food order and she told me to sit down and she will be right with me and after another 10 minutes she than came and took our order, but once again no refills no check ins no nothing. I attended dinner here last Saturday with my partner sat in the top and had a male server this time who was very rude and pushed me to the edge of doing this review. He asked for my partners review thru his ID on the table never came back for our drinks I asked the person who served us our food if we are able to get our drinks and they stated that the server will be with us and we saw the server walk around to the other tables that were around us giving customers refills and bringing our drinks, it felt very personal. I have never experienced racism or people who are not friendly to the LGBTQ+ community but this place is definitely not a ally to people of color or the LGBTQ+ community as other people I have spoken with has stated the same thing over these last few months who have also had the same experiences here. So think of a better place to go the next time you are looking for a...

I love the Pilgrim Pasty as I have patronized Cornish Pasty for years. This was my first time going to the downtown location and I was really offended by the service that was rendered this evening. I went to the bathroom to wash up and sat myself down as in the entrance the sign said to seat yourself. I waited patiently for a server to come by and I was not addressed. I got up from my seat to ask an employee if they were a server and that I was ready to order. The manager asked me where I was sitting and I pointed him to my table. The server finally came over to where I was sitting to take my order. I advised the server of my order and my appetizer was brought out immediately. I ordered a glass of water and it was brought out with no straw. I asked the waiter for a straw. I waited patiently again and observed the server attending other customers. I asked the server again for a straw. I waited patiently again. When I got up the server saw me and ran to put a state in my drink after he had touched other things, which is extremely unsanitary. I asked the server to speak to the manager and he asked why I told him I don't like the service I received and I walked back to my seat. The server was still trying to speak to me and I just asked to speak to his manager. I told him I will still pay for my food but I am not staying. He was quick to bring my check but I asked to speak to the manager. Some time passed and I asked another employee to speak to the manager and the manager came and asked what the issue was. I calmly started my grievance and the manager told me that there are straws all over the bar. I asked do other customers get their own straws and then the manager stated do customers tell the staff that they are ready to order. The manager was just as disrespectful as the server. I will not patronize this...

So I’m the “HR person” that was seated at the bar which a recent negative review mentions. Except I’M NOT HR, OR EMPLOYED BY CORNISH IN ANY WAY, I’m just a regular who has cherished the Cornish Pasty as a pillar of our downtown community the past four or so years.

The guest that wrote the review had previously come in and was flagging a bartender down rudely, pushed a drink back toward her and refused to pay, and then stormed out. This all came to light as he was complaining about her to me and the bartender that was working.

We gently told him that his version of the events might not quite match reality, to which he balked at first. However, after a calm and friendly conversation with him, he actually reflected on his own behavior and how he could’ve done better. He left saying that he’d apologize to the bartender if he saw her again. Then wrote that review…

Cornish is a staple of Phoenix dining for a reason. It’s authentic, it’s unique, and above all else it’s just delicious and cool. If you are the type to snap your fingers at staff, throw a fit because of a teeny tiny error with your order, or otherwise act like your patronage is god’s gift to an establishment…it’s probably not your scene.

If you want bartenders and staff that are real/interesting humans, the tastiest and coziest food that you can’t get elsewhere, an amazing selection of beers and drinks, an environment that feels like the perfect balance between gritty and comfy, and a distinct soundtrack that’ll have you nodding your head…then Cornish might be the spot for you.

Tuck into a seat at the idyllic outdoor bar, dig into a Cottage Pie, sip on a chilly Bavik Pilsner, and tell them Jake sent you :P

Or better yet just say hi, because I’ll most likely be sittin’ right next to you...