Ike's Love & Sandwiches — Restaurant in Phoenix

I wish I could say that my recent experience with Ike's Love & Sandwiches at the Camelback location was as pleasant as the sandwiches themselves usually are, but sadly that was not the case. I had placed an online order for five different sandwiches on behalf of a local company, expecting a swift and smooth pickup.

Arriving at the 20-minute mark as advised, I was informed by the staff that they couldn't complete the order due to a malfunctioning oven. Though they were unable to help, they did assure me that my payment wouldn't process and that a refund would be provided, which was comforting at the time.

However, the situation became increasingly complex as they were unable to transfer or share the order details with another Ike's location for me to pick up from due to concerns over refund processing. In an attempt to alleviate the inconvenience, they provided me with three coupons, but I later discovered from the 4th Avenue location that I could only use one at a time even considering the circumstance.

Being short on time, I decided to place a new order online for pickup at the 4th Avenue location. Unfortunately, when I arrived, the order was incomplete without the promised lollipops, which I had to request again. To top it all off, three out of the five sandwich orders were incorrect, causing further distress among the employees I was ordering for.

To add insult to injury, two days later, I noticed that two charges had been applied from Ike's. After calling and speaking with the general manager, James, he explained that the refund had never been processed but promised to do so immediately. While I appreciate his apology and his acknowledgment of the recurring issue with the app, I hope that steps will be taken to prevent such scenarios in the future.

Overall, this was a disappointing experience, compounded by system errors, communication gaps, and failure to meet basic order requirements. I hope my feedback serves as a constructive critique for Ike's Love & Sandwiches to improve their service...

The food is fine... Not worth $40 for two sandwiches The service is why I'm leaving a 1 star review. If I could go into the negatives I would. I've been here multiple times and every single time we have to wait for atleast 30-60 minutes for two sandwiches. Came in today to give it another shot. Theres maybe 4 people in the entire shop. I ordered an hour ago... As I get here (40 minutes after placing my order online) they haven't even started my order. I wanted to enjoy lunch with my fiance and now I don't know if I'll be able to because they can't get out orders in a timely manner, which means my fiance won't be able to eat on his lunch. Absolutely ridiculous and I won't be coming back. Very disappointing because the food really isn't that bad. EDIT: Got our order after waiting for 1 hour. It was not the correct order at all... Please save your money and go else where. This is probably the 5th time they've messed up our very simple order ( added extra sauce and cheese they couldn't...

I got home from surgery four days ago and eating has been an issue. Today I felt good, so I wanted Ike's. I love Ike's and I was excited. We ordered three sandwiches online. Went to pick them up. We were the only people there but no one spoke to us for over five minutes. Eventually they found our sandwiches. We get home and all three are cold and two of them were e wrong. We wanted ALL the veggies on ALL THREE, but got SOME veggies on ONE. My sandwich was literally the worst sandwich I have ever been given by a restaurant. After two bites I had to throw the rest OF MY FIFTEEN DOLLAR sandwich away and immediately brush my teeth. It was that disgusting. So freaking disappointing. Completely ruined my day. I will NEVER visit this place again, and quite frankly,I may be...