RA Sushi - Ahwatukee — Restaurant in Phoenix

Atmosphere was decent, during this time frame of 6:25pm-7:05pm on Monday April 14th. Music was well enough. It blocked out the group Of guys that were loud to the left of sushi bar in corner (good job host for placement of that lively bunch)

Food was ok: i expected a prettier looking sushi dish. But it is what it was.

Now to service:

Bradley was my server tonight. I decided to sit at the sushi bar because it’s out of the way when it’s not busy, it was only me.

Sitting at a sushi bar allows 1-2 ppl to either self enjoy themselves or the solo person to enjoy their own company.

I treated myself to a self care little sushi before the movies tonight.

From within the first few minutes of Brady greeting me, he wasn’t caring enough to be engaging. Now i get and understand that ppl in the food industry have tough days, moments and at times personal life and trickle into work. (This can be said for many of us in any field or career or dead end job.

However in this case; it was just Bradley that didn’t want to be that “decent of a person and be a server”

During the short window of 30 mins and interactions with him. It was less than wanting. I was handed a menu when i asked to sit at bar.

I had my choice ready for when the server would come. He arrived and i was looking forward to a quirky joke or humor (typical waiter banter)

He seem displeased with the day. Energy can be felt. As i was placing my order with him, he did attempt to detour me away from my choice due to how long it would take he said. and i said no. I want that.

He wasn’t happy with that. He asked to get me a drink, i asked for water with a cup of lemons and sweet and low. I had to ask twice for it. (He handed me a single lemon but 10 packets of sweet and low; i handed the extra ones back. I only needed two)

The pity and lack of caring energy was not obvious. When i went to ask a couple follow up questions, i was ignored and went to other tables.

You could tell that he just didn’t care to serve me. I felt less than wanted and appreciated here. By a single person.

To be written off as if i didn’t matter enough to be bothered by you.

Food came about 6:37pm and i had to ask for wasbi, ginger and soy sauce) usually that is just given or asked before (this is asked just to conserve waste aka P&L in a restaurant)

When he followed up with me at 6:51pm and asked if i needed anything else, i was busy watching a show on my phone and head phones in.

I took them out to respond to him, and i did apologize Ans say: i didn’t hear what he asked me. He followed up to see if i needed anything else, i said no, but i would like the check, he handed it to me.

But he didn’t care to stay as i was ready to pay. He came back and just dropped the pay device off and said here.

He just didn’t care at all.

I waited after i paid to speak with a manager; i grabbed the attention from a female server to get the manager.

Eric was the manager.

We spoke and i explained the situation at hand and how a single person made it clear that time, money and overall experience was just less than welcoming and wanted.

He was aware of this situation and how i would be handling it.

He asked for my business again. But why would i come back if i was made to feel unwelcome and don’t feel comfortable.

No thank you from me.

Eric did accommodate the meal. It was his way of asking for me to come back and dine again. But i still said no.

I’m foodie and i enjoy food. Yet again this was a treating myself night. But service...

To the owner of R.A Sushi in Ahwatee. I wrote the below review and how the store is letting their employees determine who comes into the restaurant by an text message that was between Layla and myself

The manager and the general manager sided with Layla and her boyfriend, and as I said Layla boyfriend yelled at me in front of customers and that's not okay, saying I made them uncomfortable. That wouldn't have happened if those two employees didn't take something out of context and it was only between Layla and myself. I feel hurt because I was a loyal customer and I gave Layla tips even when she was not my server. I've treated other staff with dignity and good tips for over 2yrs They will lie to you and I believe you will do nothing. The manager needs to be fired and understand that she not protecting her staff and then call GM to back them up, and say that nothing will happen two Layla and her christian boyfriend if I go further up the chain of management . How sad is that to know your employees can get away with gaining up on a customer who's been loyal.

Why should I believe any action will be done? The manager let Layla boyfriend yell at me in front of customers and he said I was a disgusting individual and how dare I come back. The text happened over 5 months and since then I've come back for lunch so if the boyfriend wasn't there this would have never happened. If you proceed with consequences for the actions of yelling at a customer and a text that was only for Layla and for the manager and general manager than I would concern to come back. This was very traumatic for me to have someone yell at me in a restaurant and he works there. I told him several times to leave me alone but he continued not caring. For now I will go through social media to tell all that will listen that you your employees- servers are rude and why would anyone want to go to establishment that says there protecting there employees that happened over 5 months ago and it was not at the restaurant it was over a text between Layla and myself.

Where to began? I've been coming to this establishment for several years. Even made a friends with a waitress Layla. Who had times I give her a tip even if she was not my server. About a year ago she called and asked if I'd give her a good review and I did ..

Yesterday I walk in ordered a drink from bar, the waiter who brought me my food, Layla boyfriend who claims to be a christian, starts yelling at me l, and management let it happen. Over a text that was between myself and Layla. Management protecting their employees by the lies they tell. The bartender lazy, and decided to take a break to eat. The food was cold and the atmosphere sucks and very pricey. Don't waste your time or money going to RA Sushi 🍣 they rather take care of thier own and don't care that staff can just yell at a customer by something that was meant to be between two other people in a text message over 5 months ago. I have always taken care staff with generous tips, especially Layla, even when you...

Came for lunch; selecting this restaurant based on a friend’s post on social media. I really had my hopes on a great meal. This expectation for good food and service was quickly dashed, and made disappointing. To start, I ordered the Viva Las Vegas roll. For the entree I chose the Steak Teriyaki. The soup arrived and was good and hot. I was enjoying it, and waiting on the roll and salad. Well, the roll came; along with the accompaniment of wasabi and pickled ginger. I was halfway through my soup, and the entree came. I wasn’t happy at that moment. I felt rushed; and the food would sit and get cold. While she offered after I expressed my displeasure, it’s pointless to place the food under a warmer. Why the rush? I was one of maybe six customers. It was after the lunch hour at 2:30pm. The salad didn’t come until the end. Why? They were making the dressing I was told. By the time I finished the soup and roll, the entree was cold. Who likes cold vegetables? The beef was tender except for two pieces that were chewy. The rice wasn’t appeasing and I left most of it on the plate; along with a lot of onions. I like zucchini and mushrooms, even onions, but not when they’re cold. The salad that arrived last, you’d think it would be amazing as they were making the dressing, but was terrible. A mix of spring lettuce with a cherry tomato cut in half. It tasted like dirt. I don’t care for this kind of 💥 💥 💥 everything served at once, and not in order. I highly doubt that I’ll return. I really get turned off when I’m so disappointed, and having to express myself that ruins my afternoon. It’s not that hard. How would you like to be served? If you’re in a hurry, this place is for you. Not for me.

Update: I have the worst aftertaste in my mouth, and my stomach feels upset. I really question what I had for lunch. Not pleased at all thinking about this experience. One star ⭐️...