Burger King — Restaurant in Plano

It was opening weekend and we were excited that there is a new Burger King within walking distance of home. Sat night my wife and I stroll over with the kiddo for dinner 30 min before close, only to be turned away because whatever cooking apparatus in the back was malfunctioning. No problem, it's a new place and they have to work out all the kinks. We will try again another day. Jack in the Box gets our $$ that night.

We have tried again three more times. I work evenings, so I reckon that we have dinner later than the average family. We arrive 15 min before close, and all three times we have been turned away from the dining room, by employees cleaning early.

"Dining room is closed. The drive thru is open." "Can we just get a couple of ice cream cones?" "No, dining room is closed."

We don't have a car, and were quickly made aware of the law that says they can't serve walk up customers at the drive thru window. Wife grilled him until he finally admitted it wasn't a state or federal law, just a Burger King law. Lol! Jack in the Box gets our $$ again and again and again.

So frustrating..... if you are gonna close the dining room 15 minutes early, go ahead and reflect the true operating hours on the store signage and website accordingly. I know it's late and y'all want to get out of there as soon as possible, but you can't spare two minutes to make a kid an ice cream cone? Really? Heartless and cold and infuriating.

We won't try again. $$ that would be BKs will be Jacks. I know I'm only a drop in the bucket, but I hope others read this, and maybe a few more drops decide to go elsewhere too.

Oh, here is a tip: hire employees that aren't so lazy that they cost you money. Also, maybe make sure that they don't hate kids.....

Terrible customer service, and I haven't been able to eat here, so can't review...

Great food, very courteous, and if they make a simple mistake the Manager Maria at this location, definitely makes it right" and there was a kind and helpful worker named Melissa" that was super awesome in helping with the questions I had about the Burger King app, fast & Courteous and made sure everything was on point when completing the order! Well done, Mgr.Maria and Melissa @ #24436 Burger King @ 3332 Ave K location, in Plano.🤓 Well today as icy it was outside, January 2023, I ordered online threw the app, it was easy and when I went to pickup my food, the people at front counter was very helpful in descriptions on different food options, and I had one comment about a error on app, Elizabeth was so kind as to just giving me the items free to make it right for my one issue, as good gesture, yes this was above and beyond , so I do recommend this location at store# 24436 3332 Ave k in...

Burger King is always a decent choice for a quick bite. Even better if you have some coupons.

Food at this location was up to the Burger King standard. Not fine dining, but perfectly good burgers and fantastic fries.

Service was a little more confused than usual, but friendly and fine overall.

The one big dig against it was that the interior dining space was pretty dirty. I tend to worry that a dirty dining area means a dirty kitchen, but at this location you see everything going on in the back and it was fine. Just seemed a little off to see a dirty dining area, but I don't go to Burger King for the atmosphere - I go because I can get two giant bags of burgers and fries for under $50, feeding the whole family including Grandparents and hungry teens.

I wouldn't suggest taking a date here, but for feeding a hungry group on the cheap, this is a...