Cafe Rio Fresh Modern Mexican — Restaurant in Pleasant Grove

I have always been a huge Cafe Rio fan. Anytime the debate of costa vida or cafe Rio I was always the one advocating for cafe Rio and why it’s so much better than costa. I DON’T UNDERSTAND WHY CAFE RIO SUCKS NOW. We get to there and the kiosk doesn’t work with rewards points on the app(come on, even McDonald’s does that), but no biggy, they’re not even busy so we’ll just get some assistance from the staff. After waiting a few minutes for someone to actually help us they come over and we give them the order and LO AND BEHOLD, THEY ARE OUT OF SWEET PORK and need to heat some up even though they don’t seem to be busy and people just seem to be standing around. Granted the staff were friendly and not rude so I appreciate that. So we wait another 10 minutes and finally get our food. We go home open our food to eat and there is a LIVING LADY BUG just crawling around one of our salads! A BUG IN OUR SALAD?! Come on Cafe Rio! What the heck??? How could you have stooped this low!? We call them to ask for a refund because neither of us really feels like eating these salads anymore and they blame it on the supplier but say they’ll give us a refund. However the lettuce in these salads was obviously not cut or washed well because the pieces were way bigger than usual and they was a freaking lady bug in them! Maybe that’s the supplier’s fault and in that case get a new supplier. You don’t see Costa struggling in that regard.

No kidding, went to Costa Vida after because we’re still hungry (obviously) and I kid you not, we were in and out of there in 3 MINUTES!!! Not just a fast three minutes but also with MUCH MUCH BETTER AND FRESHER looking food. Tasted way better too. There’s just NO EXCUSE! I feel like Obiwan talking to Anakin dying on the side of a hill on the planet mustafar: “You were like [my Favorite Cafe Rio], I loved you!”

So ya. Do better dang it.

P.S. Your horchata tastes like Cinnamon Toast Crunch milk which is kinda nice but...

Been tracking this locations reviews in hopes that they would improve but it appears they are not improving.

I think it's nuts that they have a 4.0 when most of their reviews are one stars. There seems to be a pattern of multiple five star reviews with no comments or just stating great food which contradicts all the other feedback. Almost as if they are purchasing positive reviews.

Owner keeps stating they will give our feedback to their staff, but the location continues to get worse.

I would advise you not to go to this location and go to another Cafe Rio. I've been going to American fork and have been pleased everytime.

Update: husband convinced me to give them another shot. Strike 1: they were out of black beans at 8 o clock when they close at 11. As I moved closer to the cash register I noticed they did have black beans in another section of the serving area. How lazy Strike 2: the queso was cold and grainy and the chips chewy and soft. Had to get a refund because it was so bad and they didn't have more queso????? Strike 3: food warmers seem to be failing at this location Because my burrito sauce was cold and the food lukewarm. Same thing happened when I reviewed this location last.

Hope the manager sees this and does something to make this right because I'm not impressed. Will be going to american fork or orem and avoiding this location.

First time we went was great. 2nd time great. 3rd time awful. The biggest motivation to get cafe rio is their nice filled burritos.

Well went through the drive thru and when I got home the burrito had maybe a fourth cup of filling, 2 pieces of meat, and was mainly dry tortilla when I asked for enchilada style. The tortilla reminded me of a store bought tortilla.

Asked for double meat. Paid for it and didn't get it..

Pinto beans not cooked.

Oh and the food was cold when I live 3 min away.

Suffice to say I'm pretty...

Just lost at least two customers for life, and I'll be telling anyone who asks not to go to Cafe Rio. I actually tried to call customer care to talk through things before posting this, but I was told there is actually no feedback system for customers (which I highly doubt), but I guess this is the best alternative and possibly more effective?

My wife waited 25 minutes in the drive thru to order, paid at the first window, and then was told to pay again when she pulled to the second window. Despite being a little disappointed by the long wait time, she politely said she'd already paid and asked them to please check their system, as the worker who took her payment had not offered a receipt.

The second worker was incredulous and fairly hostile, claiming that she hadn't paid, saying, "Congratulations," sarcastically to her explanation that she paid at the last window. He continued to ask for payment before making a few more rude remarks under his breath, closing the window in a huff, opening it again a few minutes later, and exclaiming, "Whatever, just go!" while pointing ahead.

My wife was obviously frustrated with how he was handling the situation. She told him his behavior was unprofessional, which was probably the nicest thing she could have said at this point, to which he loudly replied, "You think I'm unprofessional. You can LEAVE!" and closed the window.

I honestly can't think of a worse customer service experience in the past two to three years. Harassing behavior like this is intentional. It's also a reflection of the company and brand.

As a side note, we were able to confirm through our bank that we did pay $11.62 for a poorly packaged lukewarm...