Dunkin' — Restaurant in Plymouth

I am never one to make a fuss. However, the experience I had at this location this morning with the manager on duty was unprofessional. I ordered a double espresso with oat milk and requested not to have it filled all the way to the top, less than half way. It rang up to $2.66 cents. That's when the drive thru attendant began to argue with me about what 'kind' of coffee it is that I ordered and deleted the already rang up order and replaced it with for a Macchiato, insisting that this was indeed what I was ordering. Raising the price by two dollars. I asked her to explain and she stated that it was a double espresso with oat milk and that it needed to be charged that way. I pressed the fact that a macchiato also comes with additional sweeteners that I didn't want. She continued with an argumentative attitude. I tried to defend my order further by asking how it was fair that she was trying to up-charge me for the coffee that I didn't want. She replied with more attitude, so I asked to speak to someone else, she then sneered "I am the manager and this is how it's being charged". After that I realized that this person has been past reason from the start, so I decided to drive away.

If I could rate zero...

I get the same order every day almost a Medium Mocha Frozen coffee with no whip cream on the app and every time it's never made the same they either don't add the chocolate syrup, it's melted already, and lastly they overfill it to the point you get it all over yourself, my last one looked like disgusting spoiled cream on top it was disgusting , never drank it went to another dunkin instead which is sad. I have bought wake up wraps that were either under cooked or overcooked barely ever cooked right. They are always rushing you and never offer napkins or out them in your bag of food, pure laziness. I notice while training new employees the manager is always very much rude and degrading as if they're training a child and I notice this and see the embarrassed faces of the new employee and feel so bad they're being treated in such a way. This place is a mess. And can't ever hold employees because of bad management. Things need to change , I've worked at Dunkins in the past and it's sad they're never changed no matter which one your at...

I was at the Dunkin on Commerce Way in Plymouth, adjacent to Santander Bank, on 3/26 at 5:15pm. Went to the drive thru and sat there for 5 minutes with no response. Noticed the back door of the store was wide open. I decided to drive around to the front of the store and walked in to order. The door was open and there were two teenagers inside with bottles of soda. I asked them if anyone was there working and they said they didn’t know. Waited a few more minutes when another customer came in to buy two bags of coffee grounds. He said he was in the drive thru and came on because, like me, he received no response. The store was wide open and unattended. What is most frustrating is this isn’t the first time the store was left unattended in the late afternoon. The only other car in the parking lot besides the four customers in the store was a Subaru wagon with large tires. Someone was inside the Subaru smoking a cigarette during this time. Very...