Eimi Sushi & Ramen — Restaurant in Provo

That’s quite a novel you’ve written — impressive word count, less impressive content.

Let’s break it down:

Timing logic — You claim my total visit was only 53 minutes, so there’s no way the food sat for 40? Fascinating deduction. I didn’t realize this was a math competition. If your kitchen was as fast as your defensive calculations, maybe I’d have had dinner on time.

Sour eggs & invisible bones — Apparently, because other customers didn’t complain, my experience must be invalid. Great! Next time I stub my toe, I’ll be sure to check if 30 other people also did before speaking up.

My username = Conspiracy theory — The idea that I’m part of some underground sushi sabotage ring is truly entertaining. Netflix-worthy, even. Spoiler: I changed the name to avoid confusion with another store, not to launch a culinary coup.

Likes on my comment? Must be fake. Right. Maybe I bought them with the money I saved not ordering more of your food.

That ending line — Telling a customer to “not take their bad life out on others” is bold. Therapist, philosopher, and restaurateur — you really do it all. Perhaps open a counseling service next to your sushi bar?

And with that said — this will be my last reply. I have better things to do than debate sashimi conspiracies and egg-based gaslighting. Wish you the best of luck — you’ll need it.

Additional note:

I changed my username out of respect for another local restaurant with a similar name. This change does not mean I’m retracting or softening anything I said in my review.

What’s even more concerning is that instead of acknowledging serious issues like sour eggs or fish bones in the sashimi, the business’s first reaction was denial and accusing me of malicious competition. I would have expected a responsible restaurant to prioritize customer safety and improve food quality control, not just respond defensively to reviews.

If the business needs help with math (e.g., pricing five buns at $13 and two buns at $4), I recommend the math courses at BYU.

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First of all, the sashimi was served warm and still had bones in it, which is completely unacceptable for raw fish. The deep-fried sushi came out cold, like it had been sitting out for a while. The shrimp in the other rolls had a strange bitter taste and an unpleasant rubbery texture. The egg in the ramen was sour, which is a huge red flag for freshness.

Sanitation is also a major issue. The chef wasn’t wearing gloves or a mask, and the sushi was left on the counter for 20 minutes before anyone bothered to bring it over. The buns were undercooked, with doughy, muddy-like skins that were hard to chew. The wasabi had a weird slimy consistency, and the ramen broth along with the dipping sauce were so salty they felt more like a health hazard...

I am not a person who leaves bad reviews. I'm so frustrated and really debated leaving this, but if i were looking at reviews, I would want to know about this experience before choosing here to eat. I do not get to eat out often because it is so expensive everywhere. I decided to take my wife out on a date and splurge a little on sushi. They have you place your order through on online check out system. Our server didn't explain anything to us, she was really sweet but we had to ask several times how to place our order. We decided to get the all you can eat dinner, because most sushi rolls were around $10-15 and the all you can eat was just under $30 per person. I had planned to be around $60, which is a lot but for sushi I can justify. My wife got a pot of Oolong tea, which had 1 tea bag for the entire pot and was really weak. The teapot was beautiful though. I'm being so honest, the sushi was not good. The only roll we got that was good was the lemon roll, and even then it was like a mid tier roll from somewhere else. The rolls were huge, not it a good way, and had so much rice, it was hard to taste anything else in the roll. The rice was so chewy. We got a fried roll, and between the thick rice and the thick batter that had soaked into the rice, it was just a really sad experience. That roll was so large and hard to chew. We ordered a dessert roll for one of ours and it was just a ton of rice wrapped around a banana with a slice of strawberry on each piece. It was so dry and really hard to eat. I honestly can't tell you what else we ordered, all I can remember from the other rolls is rice. Like most all you can eat sushi, you have to pay for anything you don't finish. So we made ourselves finish all of our rolls because we genuinely don't have the money not to. It was so frustrating to be so full after 5 rolls between the 2 of us, something I love about all you can eat sushi is getting to try multiple rolls. It felt like we were scammed and filled up on rice. Looking at my bill, after taxes and the 2 drinks and 2 meals, it was $70. Plus in order to leave a 15% tip was another $10. I ordered some Edimame and cream cheese rangoons bc I couldn't justify spending $70 on what we had eaten. The edimame was good. We forced ourselves to stay for another hour to slowly eat it to try to get more value for what we were paying. I genuinely went home and bawled bc of how expensive it was for bad food. I'm so frustrated that this was a splurge for us, and the food was so bad and it was supposed to be a special occasion. I just...

I’m surprised your team was able to complete a full investigation into spoiled food and employee misconduct within just 40 minutes—especially since our sushi was still sitting on the counter and hadn’t even been served after that time.

Instead of rushing to deny responsibility, perhaps it’s better to focus on food safety and staff training. Also, I never used the term “price fraud”; I said the pricing was confusing. If there’s a language comprehension issue, I can gladly recommend a nearby English course.

You also mentioned that my review seems “very different” from others. I suggest you read your reviews more carefully—are we really the only ones pointing out issues? Or are we the only ones who ended up with something that was barely edible?

Lastly, if a child had swallowed the fishbone found in your sashimi, what would your response have been? A responsible restaurant prioritizes food quality and customer safety—not just damage control on Google reviews.

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This was honestly one of the worst dining experiences I’ve ever had.

The sashimi was warm and still had fish bones in it—completely unprofessional. The deep-fried sushi was served cold, like it had been sitting out for hours. The shrimp in the other sushi tasted like plastic and had a bitter aftertaste. The egg in the ramen was sour, clearly not fresh.

The hygiene was horrifying. The chef wasn’t wearing gloves or a mask, and the sushi just sat on the counter for 20 minutes before anyone bothered to serve it. The steamed bun’s skin was like raw mud—undercooked and disgusting. The wasabi looked and felt like mucus. The ramen soup and dipping sauce were so salty that I’d recommend this place only to people actively trying to damage their kidneys.

And make sure you check the menu carefully—their math makes no sense. The same type of item can have two completely different prices. For example, five buns cost $13, but two buns are $4. You’re literally punished for ordering more.

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