Makus Empanadas — Restaurant in Raleigh

Today I went to Makus Empanadas, and was sorely disappointed. I don’t write bad reviews just for the sake of it. But this was hands down truly terrible. The woman taking my order either didn’t want to be there, or was just miserable. Took my order and didn’t offer to purchase a drink or anything, and when I asked she just pointed at the drink selection to my right in a manner that suggested I was stupid for even asking. She just wanted to end the transaction is what it felt like. Okay, no big deal.

I order 2 chicken & 2 beef empanadas. They came out relatively fast. I had forgotten to mention that it was a to-go order, and while I was grabbing my food, the woman working was assisting another person with a to-go order. She was being extremely short with him, and was just trying to get him to go away is how it appeared. She was worrying about doing several other things while barely giving this person the proper attention they needed. Regardless, that’s not the main issue with my order. I just wanted to point out what terrible customer service took place.

When I had an opportunity to ask for a to-go box, she just walked in the back without acknowledging or even looking at me. I didn’t know whether she had even heard me or not. She came back with a box, but the whole thing just felt awkward and dismissive. I understand people have bad days, but you’re a grown adult don’t need to have a bad attitude with other people. Especially if they’re being polite to you first.

My next issue was the food. I really wanted it to be good. Unfortunately, it wasn’t. These empanadas, first of all, are absurdly small. Second, these are way overpriced for the small amount I got. I paid about $20 for four empanadas and a can of coke. Third, the taste is terrible. The beef definitely wasn’t fresh, and I can’t even tell you how the chicken tasted since it was absolutely doused in spice. Both of them were. Adding spiciness to the dish just for the sake of spiciness is not a good thing. It drowns out all the flavors of the rest of the food. I’m no food connoisseur, but I would’ve been better off going to the grocery store and buying a bottle of Tabasco and drinking it for lunch. The chimichurri sauce was excellent. Maybe the only saving grace of it all.

To conclude, I’m highly disappointed in both the food and the service. I’m all for small businesses surviving and being supported, but this place doesn’t deserve any good recognition. I’d be happy to reconsider my review if this place improves in the future, and I hope it does. Please take this review into consideration and do...

Makus Empanadas is truly a hidden gem! From the moment you interact with their team, you know you're in for a top-notch experience. The customer service is unparalleled, especially thanks to the general manager, Barbara. Her attention to detail and commitment to excellence made all the difference when setting up the food display for our event. Everything was arranged beautifully, creating an inviting and appetizing presentation that had our guests raving before they even took their first bite.

The empanadas themselves are phenomenal! Each bite bursts with flavor, showcasing the care and quality ingredients that go into every handmade treat. The variety of options ensures there’s something for everyone, whether you're a fan of traditional flavors or looking for something a little more adventurous. The balance of crispy, golden crusts and perfectly seasoned fillings is simply perfection.

Communication with the Makus team was seamless from start to finish. Barbara and her team were responsive, attentive, and made sure every detail was accounted for. They went above and beyond to accommodate our needs and ensure that the food and service exceeded our expectations.

Lastly, the value is incredible. For the quality, taste, and service you receive, Makus Empanadas is worth every penny. It’s rare to find a place that combines exceptional food, outstanding service, and such a professional and friendly approach, but Makus Empanadas does it effortlessly.

Whether you're planning an event or just craving a delicious meal, I cannot recommend Makus Empanadas enough. Barbara and her team will ensure you have a memorable experience that you’ll want to repeat...

I recently had the pleasure of visiting Makus Empanadas and was absolutely blown away by the exceptional experience. From the moment I walked in, I was greeted with warm smiles and friendly conversation from Ligia. Her attentiveness and helpfulness made me feel truly valued as a customer.

The highlight of my visit was undoubtedly the chicken empanada made by Ligia. The crust was flaky and buttery, with a perfect golden-brown color. The filling was a harmonious blend of savory and spicy, with tender chunks of chicken and a flavorful sauce. It was the perfect balance of flavors and textures, and I couldn't have asked for a more delicious treat.

I was so impressed with the quality of the food and the exceptional service that I can't wait to return and try more of their delicious offerings. Makus Empanadas has quickly become one of my favorite local spots, and I highly recommend it to anyone looking for a truly satisfying...