Chili's Grill & Bar — Restaurant in Rancho Cordova

You wanna know why we're gonna go 15 minutes out of our way to the Folsom Chili's to watch Football instead of this one I live next door to in the BDX building - Because everytime I come in, I see servers touching their hair and just walking back into the dining area.

I asked the hostess what a servers name was specifically for this review because she was standing the the kitchen/hallway area playing with her hair literally so many times. I was told her name was Amco, Amiko? She had her hair mostly down with a bow on top. Every. Single. Time. She went back to the kitchen/hallway area; she was touching her hair. Both hands fully in her big mane or playing with her side danglies or that big bow or standing there curling her hair in her fingers flirting with some guy. She had these long nails too and a blue band aid on. How sanitary is that?

In this hallway of chatting servers; we've witnessed a male employee do this dramatic hair flip and put his hair in a pony tail and then just walk out to the front. Another guy did a dramatic hair flip, ran his hands through his hair pretending to be a model or something, laughed and walked back to the restaurant.

Im baffled. The amount of servers on their phones and just walking out of that hallway to their customers, is wild and disgusting. (Cell phones are the filthiest thing on the planet) Why any employee is allowed on their phone in the kitchen, is wild and disgusting. Why any employee is not required to have their hair up fully, is wild and disgusting.

It's not the fact that we can see them doing these unsanitary disgusting behaviors; it's the fact that these people DO these behaviors and probably don't realize they're doing it and then go serve food to people.... or they just dont care. Do they touch their faces or noses or ears before coming out, too?

I know this is only fast food but I don't want whatever is in Amaco's hair thats now stuck under her nails or in that band aid, on my plate. Im scared to think about if she (and they) actually touch the food before its brought out. Thats a scary thought.

Besides that WHOLE issue, the bartenders have been great and the food is good with some beer.

If there wasn't Google Reviews, I would have called the health department. Im hoping this public shaming does the trick. Please check your cameras and shame those who are disgusting. We tried to get videos, but it wasn't clear enough for this review.

Get it together. Maybe ill try back in a few...

On the evening of June 13th around 6 PM, we visited your restaurant and ordered approximately $80 worth of food, including an appetizer platter, two entrées, a soda, and a margarita. Unfortunately, despite our efforts to remain polite and understanding throughout the visit, our experience was disappointing for several reasons.

We specifically requested that the appetizer be served first, but it was brought out last, after the entrées had already been served. Additionally, we ordered the fajita steak medium rare, but it was served well done. We chose not to raise this issue at the time, as we understand that fajita steak is thin and can be difficult to cook to an exact temperature.

When the margarita was served, a noticeable amount was spilled while being poured from the shaker. The drink server immediately diverted attention by complimenting my tattoos, rather than directly addressing the spill. She made a brief attempt to clean the table using napkins, but it remained wet and sticky. We asked her to serve us another drink and she agreed but she failed to return, so we calmly informed our table server, who then brought the issue to the manager’s attention.

The manager responded with what felt like a passive-aggressive tone, stating, “We can’t give you another drink because you still have a good amount of margarita. We can give you a discount instead.” We appreciated the gesture and accepted the offer. However, when we were ready to check out, the discount was not reflected on the bill.

To add to the confusion, we were presented with a paper receipt—something that had never happened in our prior visits, as we had always used the self-checkout device at the table. When we asked about this change, the server offered no real explanation and instead appeared to laugh about it with the manager.

Throughout the meal, the manager’s presence remained unsettling, as we noticed her watching us from a distance, which made us feel uncomfortable.

We’ve continued to visit this location in the past largely because of its convenience, and we approached this visit with patience and courtesy despite the issues. However, after this experience, we no longer feel...

Avoid curbside. I used the Chilis app to order and the app worked perfectly. Unfortunately, the staff did not. Although I arrived two minutes before my order was to be ready, I waited in a designated Curbside parking space for 10 minutes until a staffer asked why I was there.

The app had sent me a location-based notification "You've arrive and your food will be out soon", but I was a stranger to the staffer. Upon explaining myself, the staffer asked me if my order had been picked up by a Door Dasher. I didn't have an answer!

Now I need to show the email notifications. "Did you order through Door Dash?" No. I ask them if they gave my food to someone not in the vehicle I identified in the order when it was placed (the app records and relays vehicle color, make, and model). They're pretty sure a Door Dasher grabbed my order. Staffer offers to remake the order that I had already paid for but had not yet received. I agree and wait another 15min for the order to be made. The order was for a salad, so I was happy to see they remembered the dressing (sometimes they forget).

I should have checked the soda, because they replaced the Dr Pepper I ordered with Diet Pepsi (I mean, DP, right? I've got a 50/50 chance going in). So, I may not be back anytime soon, and I surely won't preemptively tip next time. Chilis will need to Uber-ize the curbside...